Job Description

Job Responsibilities :

1. Handle end-to-end order processing for IT products/services.
2. Review orders for completeness, accuracy, and compliance with company policies.
3. Review and verify incoming orders for accuracy and completeness.
4. Coordinate with sales, finance, and operations teams to ensure seamless order fulfillment.
5. Maintain accurate records of all transactions and customer interactions.
6. Identify and resolve discrepancies or issues in the order lifecycle.
7. Provide clear communication regarding any order delays, shipping issues, or changes.
8. Collaborate with Sales team to ensure smooth and timely order fulfillment.
9. Maintain and update order records in the system, ensuring all information is accurate and up to date.
10. Prepare and send order confirmations, invoices, and shipping details.
11. Investigate and resolve order discrepancies, including shipping issues, incorrect orders, and returns.
12. Handle complaints professionally and escalate issues when necessary.
13. Ensure that orders are processed in a timely and efficient manner.

Job Type: Full-time

Pay: ?22,000.00 - ?30,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift Monday to Friday
Education:

Bachelor's (Preferred)
Language:

English (Preferred)
Location:

Gurugram, Haryana (Required)
Work Location: In person