Job Description

Description

Shape the Future of Work with Eptura

At Eptura, we're not just another tech company--we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

The

Order Operations Specialist

plays a critical role in ensuring the seamless processing of global sales orders, from

quote to invoicing

. This position is responsible for maintaining accuracy and compliance across multiple financial and operational systems while serving as a key liaison between internal teams. The ideal candidate is highly detail-oriented, thrives in a fast-paced environment, and brings deep expertise in

order management, invoicing accuracy, and process optimization

.

Responsibilities

Order Processing & Accuracy

Own the

full lifecycle of sales orders

, ensuring proper documentation, validation, and processing from quote to invoice. Maintain

data integrity

within Salesforce, NetSuite, Avalara, and other operational systems to support accurate reporting and compliance. Audit and verify

billing details

to ensure consistency with established policies and contracts.

Operational Coordination & Issue Resolution

Act as a central point of contact between

Sales, Finance, Billing, and Customer Success

, ensuring transparency and alignment. Proactively identify and

resolve order-related discrepancies

, working cross-functionally to troubleshoot invoicing errors or inconsistencies. Provide

regular updates on order status

to stakeholders, ensuring timely communication and resolution of issues.

Process Improvement & Automation

Collaborate with global Order Operations teams to

standardize processes

, ensuring efficiency across regions. Recommend and implement

automation strategies

to improve order processing speed and accuracy. Contribute to the development and maintenance of

internal documentation

and training materials to ensure consistency in order operations.

Support ad hoc finance tasks

Assisting with

collections follow-ups

and resolving

unapplied cash

to ensure accurate receivables reporting and account reconciliation

About You

3+ years of experience

in Order Operations, Sales Operations, or Billing roles. Strong knowledge of

US billing processes and compliance requirements

. Experience with

Salesforce and Order-to-Cash workflows

. Exceptional

attention to detail

, ensuring accuracy in order processing and data entry. Ability to

prioritize tasks, manage multiple projects, and meet deadlines

in a fast-paced environment. Collaborative mindset with

strong interpersonal and communication skills

to work effectively across teams. Passion for

continuous improvement

, seeking ways to refine processes and increase efficiency.

Benefits

Health insurance fully paid-Spouse, children, and Parents Accident insurance fully paid Flexible working allowance 25 days holidays 7 paid sick days 10 public holidays Employee Assistance Program

Eptura Information

Follow us on Twitter | LinkedIn | Facebook | YouTube Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.




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About Eptura

Ready to make a difference? Explore opportunities with Eptura and join us on this incredible journey.



Joining Eptura means becoming part of a forward-thinking, dynamic team that's on a mission to shape a better, more connected future. We're seeking passionate, driven individuals who want to make a real impact and be at the forefront of workplace innovation.

At Eptura, diversity and inclusion are at the heart of what we do. We believe that embracing unique perspectives and backgrounds leads to stronger teams and better solutions for our customers. We are committed to creating a flexible, inclusive environment where everyone is welcome and empowered to succeed.