Job Description

Order operations analyst
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. :
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity. Job Role : Partners with stakeholders and adapt to changes in the business and regulatory environment. Working with cross-functional teams. Scope includes order management (Order booking, Credit re-bill, RMA, and Invoicing). Engage cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, and supplier response time). We are looking at 2-4 years of experienced candidates.
Responsibilities:

• Responsible for accurate and timely processing of Sales Orders as per customer purchase orders and in accordance with our SAP order management system and service level agreements, in full compliance with company policies and procedures.
• Supports advanced- and complex-level transaction processes for special or non- typical assignments independently.
• Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.
• Owns resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status of escalated issues.
• Ensures resolution of order management issues
• Communicating to all levels of the organization regarding issues, solutions, process improvements, and policies.
• Identifies, supports & troubleshoots day to day business (Order management/Delivery/Invoicing) issues and process-oriented tasks to resolve the issues
• Liaison within the supply chain/Sales/partners/distributers/PAOM and different level of teams.
• Track, process & analyze Orders & Reports/Identify Customer Needs/Dispute handling
• Coordinates daily work activities; responsible for overall shift output and manages timelines.

Knowledge and Skills
Good understanding & experience of OM & supply chain processes
Strong written and verbal communication skills
Good interpersonal skills
Basic knowledge of SAP & Microsoft Office suite
Excellent multi-tasking ability.
Advanced problem-solving and analytical skills.
Advanced time management skills.
Strong teamwork skills.
Basic Excel skills
Education and Experience Required
University degree/equivalent experience.

If you are…

• Good at partnering, innovating, and making things happen? Good start, you are aligned to our core values!
• Holding a Bachelor or master degree in Computer Science, Computer Studies, Information Security (or equivalent combination of education and experience)
• Experienced in working in a risk management, audit, security or technical delivery role
• able to work self-motivated in diverse, multi-national and virtual environments

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Job: Supply Chain & Operations Job Level: Senior
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.