Job Description

eProductivity Software is looking for an Order Management Representative to join our EPS Business Unit in our Bangalore, India office.

This position will support the ePS business unit in a variety of ways and will report to the Manager, Order to Cash.. The role is very detailed oriented and requires interaction with our internal Contract Specialist team, Sales Development Managers and eProductivity Software customers. This position is responsible for maintaining EPS maintenance contracts, credit issuance administration and processing EPS orders and contracts. Additional duties include communicating to order fulfillment teams and invoicing orders upon fulfillment.

Responsibilities

Entry of EPS orders and contracts into SAP

Maintaining and updating maintenance contracts in SAP

Interacts directly with a wide range of company departments to handle a variety of post-sale support functions and transactions

Acts as liaison for clients with regards to resolution of billing inquiries, RMAs, credit claims/disputes, and account management issues

Communicates with customers to fulfill software license sales

Monitors, confers, and responds to client contacts via email, phone, and website inquiries

Provides supplemental assistance to PrintSmith Contract Management, and other client facing functions as required

Additional project activities and other duties as assigned

Requirements:

2-5 years experience in a customer care or service related environment

Outstanding attention to detail and accuracy

Excellent communication skills - both verbal and written

Must have strong interpersonal skills and an ability to work in a team environment

Ability to provide a premier customer experience - even under challenging circumstances

Strong problem solving and analytical skills

Time management skills and efficiency are critical

This position will require individuals who possess very good organizational, planning, and coordination skills

Individual needs to be able to work in a dynamic environment, be flexible and able to deal with conflict situations

Knowledge of SAP (mainly the Sales & Distribution module) preferred

Knowledge of Excel preferred

Knowledge of Salesforce.com or other CRM modules is preferred

"Hands on" attitude is a must

The individual needs to be competent with numbers

Quarter-End processing requires completion of orders received within the quarter

Prior direct experience/understanding of differing software models, including hosted, Windows, and MAC Platforms etc a plus

We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business.

ePS is an "Affirmative Action/EEO/Protected Veteran/Disabled Employer