Job Description

We are looking for a detail-oriented and proactive Order Management Associate & Customer Support Executive to join our growing team.

This role combines backend coordination (order tracking, logistics, vendor follow-ups) with front-end communication (customer service and issue resolution). You will be responsible for ensuring smooth order fulfillment, happy customers, and timely updates across the supply chain.

?

Key Responsibilities

Order Management

Process incoming orders accurately through the system. Coordinate with warehouse, logistics, and dispatch teams to ensure on-time delivery. Track orders from placement to delivery and proactively address delays or exceptions. Maintain accurate records of order status, inventory updates, and returns. Generate daily/weekly reports on order flow, fulfillment rates, and bottlenecks. Respond to customer inquiries via phone, email, WhatsApp, or chat in a timely and professional manner. Manage complaints, returns, or exchange requests with empathy and efficiency. Escalate unresolved issues to the appropriate departments and follow up until closure. Maintain a high level of product knowledge to assist customers effectively. Gather customer feedback and share insights with the operations and product teams.
?

Skills & Qualifications

Bachelor's degree preferred (Commerce, Business, or related fields). 1-3 years of experience in order management, logistics coordination, or customer service. Excellent communication and problem-solving skills. Strong attention to detail and organizational ability. Proficient with MS Excel / Google Sheets, CRM or ERP tools, and email management. Ability to multitask and work effectively in a fast-paced environment. Fluency in English and Hindi (additional regional languages a plus).
?

Personality Traits

Customer-first mindset Reliable and deadline-oriented Calm under pressure and solution-driven Team player with accountability
?

What We Offer

Competitive salary and performance bonuses Opportunity to grow within a dynamic brand Supportive, collaborative work culture
Job Type: Full-time

Pay: ₹22,000.00 - ₹35,000.00 per month

Work Location: In person