The Order Management Specialist will be responsible for working with the marketing team and managers. This position will be directly responsible for Order processing, Purchase requisition, Customer ordination, generating competitive analyses and strengthening overall service margin and lead day-to-day operations of the Order Management section. This position is also responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company services as well as team members. The main role includes providing good service end-to-end order closure to customers
Customer Support Roles and Responsibilities:
? Respond to customer inquiries and provide assistance with orders, product information,
and post-sales support.
? Resolve customer concerns and complaints in a professional and timely manner.
? Assist customers with product returns, exchanges, and refunds.
? Collaborate with other departments, such as sales and logistics, to ensure customer
? Follow up with customers to ensure their issues have been resolved to their satisfaction.
? Provide feedback to management on customer trends, issues, and suggestions for
improvement.
? Stay up-to-date on product knowledge and company policies to provide accurate
information to customers.
? Maintain a positive and friendly attitude when interacting with customers to create a
positive experience.
? Collaborate with team members to share knowledge, best practices, and strategies for
improving customer satisfaction.
Order Management Roles and Responsibilities:
? Process customer orders accurately and efficiently while adhering to company policies
and procedures.
? Communicate order status and shipping information to customers in a timely manner.
? Coordinate with warehouse and shipping teams to ensure orders are fulfilled and shipped
on time.
? Monitor inventory levels and coordinate with procurement team to restock products as
needed.
? Resolve any issues with order processing, such as incorrect pricing, stock availability, or
shipping delays.
? Ensure accurate billing and invoicing for customer orders.
? Collaborate with sales and customer support teams to ensure orders are processed
correctly and meet customer expectations.
? Utilize order management software to track and manage customer orders.
? Analyze order processing data to identify trends, areas for improvement, and
opportunities for efficiency.
? Provide training and support to team members on order management processes and best practices.
Required Skills
? SAP business One knowledge will be additional advantage
? A subject-related educational qualification no less than a B.E - EEE or Diploma EEE, the subject can be Electrical and Electronics, or anything that falls within this category;
? Excellent command of spoken and written English language;
? Formal communication skills, and the ability to write and compose formal letters which will be a daily process to communicate with various bodies;
? Knowledge of modern information technology and online services; Ability to use the available technological resource (e.g. internet, computers, software) to extract information;
? Excellent usage of a computer and its operating system (i.e. Microsoft Windows) along with other office applications (e.g. Microsoft Office);
? Ability to coordinate with various entities at the same time;
? Ability to effectively establish rapport, present information and respond to questions from managers, and clients;
? Ability to solve practical problems and deal with a variety of concrete variables;
? Ability to manage and maintain several portfolios for various clients at the same time, and
? Good team player, honest, and willing to be cooperative with fellow colleagues
Job Type: Full-time
Pay: ?25,000.00 - ?28,000.00 per month
Experience:
Order Management & CS Specialist: 3 years (Required)
Work Location: In person
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