Job Description

: Order Fulfillment Executive (E-commerce)

Location:

Professional packers and movers Pvt Ltd, Pap- c 78, TTC industrial area, Pawane MIDC, Land mark selchem india, Navi Mumbai 400710

Department:

Operations & Logistics

Reports To:

Operations Manager / Founder

About the Role

We are looking for an experienced

Order Fulfillment Executive

to manage our

end-to-end e-commerce fulfillment process

. The ideal candidate should have strong hands-on experience in handling

Shopify and Amazon orders

, coordinating with logistics partners, and managing payment reconciliations via

Razorpay gateway

.

Key Responsibilities

Manage

end-to-end order fulfillment

across Shopify, Amazon, and other online sales channels. Process, track, and update orders to ensure

on-time dispatch and delivery

. Coordinate with warehouses, vendors, and courier/logistics partners for smooth operations. Handle

inventory management

, ensuring stock accuracy and timely replenishment. Monitor and resolve

order issues

including returns, cancellations, or delayed shipments. Manage

payment reconciliation and settlement

through Razorpay and other gateways. Generate regular reports on order status, fulfillment metrics, and inventory. Ensure compliance with marketplace requirements (Amazon, Shopify) and internal SOPs.

Requirements

Bachelor's degree in Business, Commerce, or related field.

2-5 years of experience in e-commerce order fulfillment

(Shopify & Amazon experience is a must). Good knowledge of

payment gateways (Razorpay preferred)

and reconciliation processes. Strong understanding of

logistics operations

(courier services, shipping labels, returns). Proficiency in MS Excel/Google Sheets for reporting and tracking. Detail-oriented with strong organizational and problem-solving skills. Ability to work in a fast-paced environment and manage multiple priorities.

What We Offer

Opportunity to be part of a growing e-commerce brand. Ownership of the entire order fulfillment function. Competitive salary + performance-based incentives. Dynamic and collaborative team environment.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person