Job Description

Join our Team

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About this opportunity:

Ericsson proudly invites applications for the dynamic role of Order and Delivery Management (ODM). A position critical to our operations, the ODM plays a key role in managing, monitoring, and executing all aspects of order fulfillment, including delivery, returns and transportation. This role serves as a linchpin within our supply chain, ensuring efficient execution and optimal management of order and return flows to align with sales order and project requirements. If you have a demonstrable capacity for order execution, a talent for logistical planning, and a commitment to outstanding service, we want to hear from you.

What you will do:

Define delivery strategies, aligning them with customer expectations in terms of cost, timeline, and specifications. Manage and oversee the registration of incoming customer orders, ensuring clarity and accuracy. Proactively monitor all aspects of the order to ensure timely acknowledgments and alignment with customer or project specifications. Assign and release products to relevant network activities, managing materials availability confirmations. Aid in the processing of invoices/credit notes relevant to purchase and non-purchase orders. Determine appropriate strategies and locations for returns by managing and controlling the receipt of faulty/excess material. Handle creation and registration of Customer Service Requests (CSR), determining acceptance or rejection criteria. Safeguard the timely execution of shipments from logistic service providers, ensuring the creation of Transport Service purchase orders.

The skills you bring:

Dangerous Goods Compliance Management. Order Planning and Acknowledgement. Transport Optimization. Order Creation. Order Delivery Preparation. Order Monitoring and Maintenance. Excess Material Management. Return Management. Goods Transport.

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Gurgaon

Req ID:

771011