SUMMARY
Experienced banking professional with nearly 8 years in Retail Banking, specializing in branch operations, customer due diligence, and regulatory compliance. Proven expertise in managing customer onboarding, KYC/AML processes, ECM processes, transaction monitoring, and risk assessment. Strong understanding of banking products, customer lifecycle, and end-to-end compliance controls. Adept at bridging functional and compliance domains, ensuring operational efficiency while maintaining adherence to internal and regulatory standards.
DESCRIPTION
Deep understanding of OFSAA ECM workflows, alert lifecycle management, case investigation, and escalation processes aligned with AML and regulatory compliance frameworks.
Experienced in configuring alert and case queues, role-based workflows, and investigator assignments for efficient case handling.
Skilled in mapping compliance processes with ECM modules for AML, Fraud, and KYC integration.
Strong understanding of data flow between AML, Screening, and ECM, ensuring seamless alert handover and resolution tracking.
Very good familiarity with ECM data model, database schema, and UI components (dashboards, investigation screens, and disposition modules).
Proven track record in scenario debugging, data validation, and threshold tuning.
Strong communication, analytics, Team management and co-ordination skills.
Quick learner with a strong ability to grasp new technologies, tools, and skills efficiently.
SKILLS
Enterprise Case Management (ECM)
Anti-Money Laundering (AML)
Know Your Customer (KYC)
Customer Due Diligence (CDD)
Enhanced Due Diligence (EDD)
Transaction Monitoring
Sanction Screening
TECHNICAL / FUNCTIONAL EXPERTISE
OFSAA - FCCM (KYC, AML, TF, CS, ECM)
Data validation and threshold tuning
KYC batch configurations (rule and algorithm based)
Microsoft Office Suite (Word, Excel, PowerPoint
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