Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

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Have hands-on experience in supporting/integrating/Development (example : XML publisher, BI publisher enterprise ,Oracle designer, SQL & PLSQL, JDev , Java , ADF , HTML and CSS with JavaScript ) and extending Oracle Cloud (Financials, Distribution, Manufacturing, HCM) Have experience (Understanding of Data Model and Business process functionality and its data flow) in Oracle Fusion and Oracle On-Premise Applications (Finance or Supply chain) Developing integrations using OIC, VBCS, Rest APIs/Web Services Experts in PaaS such as Oracle Analytics Cloud Services, Visual Builder Cloud Services, Oracle Integration Services
Career Level - IC4



As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

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Have hands-on experience in supporting/integrating/Development (example : XML publisher, BI publisher enterprise ,Oracle designer, SQL & PLSQL, JDev , Java , ADF , HTML and CSS with JavaScript ) and extending Oracle Cloud (Financials, Distribution, Manufacturing, HCM) Have experience (Understanding of Data Model and Business process functionality and its data flow) in Oracle Fusion and Oracle On-Premise Applications (Finance or Supply chain) Developing integrations using OIC, VBCS, Rest APIs/Web Services * Experts in PaaS such as Oracle Analytics Cloud Services, Visual Builder Cloud Services, Oracle Integration Services