Job Description

Job Title:

Oracle Fusion Technical Support Consultant

Location:

Offshore - Pune

Key Responsibilities:

Provide day-to-day technical support for Oracle Fusion Cloud applications -- primarily Finance and SCM modules. Monitor, troubleshoot, and maintain OIC integrations between Oracle Fusion Cloud and third-party systems (e.g., banks, tax systems, legacy ERPs, etc.). Resolve issues related to inbound and outbound integrations, APIs, file transfers, and web services (SOAP/REST). Develop, maintain, and troubleshoot custom reports using BI Publisher, OTBI, and FRS. Support Incidents, problems and minor and major enhancements, custom objects, and technical configurations. Analyze and resolve data issues, bulk uploads (FBDI, ADFDI), and data corrections in coordination with functional teams. Work closely with Oracle Support (MOS) to log and manage Service Requests (SRs) for technical issues. Assist in patch analysis, regression testing, and post-patch verifications to ensure technical customizations continue to work as expected. Support incident management, root cause analysis (RCA), and permanent fixes for recurring technical issues. Coordinate with functional teams and business users to gather technical requirements and translate them into design and build activities. Prepare and maintain technical documentation for integrations, reports, and custom objects. Assist with user training for custom reports, data uploads, and integrations monitoring. Follow best practices for security, data privacy, and change control.

Required Skills & Experience:

Bachelor's degree in computer science, Information Technology, or equivalent. 10+ years of experience in Oracle ERP technical support roles. Minimum 3+ years of experience with Oracle Fusion Cloud applications. Strong hands-on experience with Oracle Integration Cloud (OIC) designing, developing, deploying, and monitoring integrations. Proficiency in BI Publisher, OTBI, FRS, and SQL for report development and troubleshooting. Familiarity with FBDI templates, ADFDI, and data import/export processes in Fusion Cloud. Good understanding of Fusion Cloud Finance and SCM modules from a technical perspective. Experience in managing issues related to workflows, approvals, and technical configurations. Ability to analyze logs and error reports to identify and resolve issues efficiently. Excellent problem-solving and analytical skills. Good communication skills to coordinate with functional consultants, business users, and Oracle Support. Experience with PaaS extensions (Visual Builder, PCS). Knowledge of Fusion security, roles, and privileges. Exposure to Oracle Cloud Infrastructure (OCI) monitoring. * Basic PL/SQL experience for legacy data extraction and conversions.