Job Description

As a Support Engineer within Oracle Customer Success Services, you will troubleshoot and resolve complex techno-functional challenges related to Oracle Cloud Financials. Drawing on your extensive functional and technical expertise, you'll engage directly with customers to analyze problems, provide actionable advice, and ensure optimal solution deployment. Your role is critical in sustaining customer success and enhancing the value of Oracle's cloud offerings


Career Level - IC4

Responsibilities

Diagnose, analyze, and resolve complex techno-functional issues in Oracle Cloud Financials (v12+), collaborating with internal and external stakeholders. Provide expert support for Oracle Financial Modules--GL, AP, AR, FA, IBY, PA, CST, ZX, PSA--and deliver implementation advice fitting diverse business requirements. Leverage advanced technical skills (SQL, PLSQL, OTBI/BIP/FRS, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, payment integration, personalization) to support and optimize customer solutions. Relate product functionality to customer business processes, advising on practical solutions for unique business scenarios. Manage customer communications with service orientation; assess critical situations, set realistic expectations, and mobilize organizational resources as needed. Participate in continuous process improvement initiatives, contributing to methods, tools, and utilities that drive operational excellence. Collaborate with peer teams for issue resolution and share knowledge across the organization. Develop and maintain comprehensive documentation for system architecture, design, technical operations, implementations, support, and testing activities.

Note:


Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.


Career Level - IC3/IC4/IC5



Qualification


Mandatory skills


Bachelor's or equivalent in Engineering (BE/BTech), Computer Applications (MCA), or Finance/Accounting (CA) preferred; other qualifications with strong relevant experience considered. 8+ years of relevant hands-on support or implementation experience, ideally at L2/L3 level, in Oracle Cloud Financials (v12+). Direct functional or technical expertise in at least five modules among: GL, AP, AR, FA, IBY, PA, CST, ZX, PSA. Deep knowledge of business process mapping and ERP best practices. Advanced SQL, PLSQL, reporting (OTBI/BIP/FRS), and data integration skills (FBDI, ADFDI); hands-on experience in workflows and payment integrations. Excellent problem-solving, customer service, and communication skills. Proven ability to operate in dynamic, fast-paced environments with strong learning and adaptation capabilities.
Good to have:


Experience working with Oracle partner ecosystem or product development teams. Industry certifications in Oracle Financials Cloud or related domains. Knowledge of emerging cloud-based financial solutions and trends. Project management and documentation best practices
Self Assessment Questions:


1.Do I have hands-on functional or technical experience in at least five modules within Oracle Cloud Financials (GL, AP, AR, FA, IBY, PA, CST, ZX, PSA)?


2.Can I demonstrate advanced proficiency in SQL, PLSQL, and Oracle reporting/data integration tools (e.g., OTBI, BIP, FRS, FBDI, ADFDI)?


3.Have I resolved complex L2/L3 technical or business process issues for Oracle Cloud Financials customers in a high-touch support or implementation environment?


4.Am I comfortable advising customers on the intersection of cloud application features and their unique business challenges?


5.Do I thrive in teams, continually seeking out new learning and sharing knowledge to advance customer success?