Job Description

Responsibilities

• Manage day-to-day technical support activity and handle client communication
• Plan and resolve issues in a prioritized order
• Act as a primary point of contact for tickets till resolution
• Document issue resolution approach, unit test plan, and the test results.
• Prepare FDD, TE040, and Training Manuals on new development activities.
• Work with Technical team in

Required Skills

• Experience in Oracle Applications R11i and R12 implementation and support project
• 7+ years of experience in Oracle Apps
• Must have at least 1 implementation experience in Oracle EBS Finance, with minimum 2 projects experience in Support.
• Must have experience in Order to Cash (O2C) and Procure to Pay (P2P) cycles
• Experience in the various phases of the project implementation lifecycle and knowledge of implementation methodology.
• Experience in Oracle Fusion applications will be a plus
• Should have excellent communication and analytical skills in understanding and troubleshooting the business needs.
• Strong solution skills is a must and excellent communication and presentation skills are required

Skills Required