Job Description

The Developer is responsible for building, customizing, and supporting Oracle CX and other applications The role focuses on coding, testing, and deploying solutions as per design specifications. The Developer ensures smooth integrations, timely bug fixes, and provides day-to-day technical support for business applications under guidance from senior developers.

Development & Customization

1.Develop Oracle CX custom objects and extensions using Application Composer


2.Write Groovy scripts, workflows, and field updates to meet business needs


3.Build reports and dashboards using BI Publisher and OTBI


4.Support integration development using SOAP/REST APIs, ICS components, and VBCS

Testing & Deployment

1.Conduct unit testing of developed code and prepare test documentation


2.Support system testing, UAT, and bug fixing


3.Deploy approved changes between environments following IT governance

Support & Maintenance

1.Provide technical support for incidents and service requests


2.Troubleshoot and resolve bugs in Oracle CX applications


3.Escalate complex issues to senior developers or vendors

Documentation & Knowledge Sharing

1.Maintain updated technical documentation for all developments


2.Contribute to team knowledge base and SOPs

Collaboration

1.Work closely with system analysts and functional consultants to clarify requirements


2.Collaborate with senior developers for code reviews and best practice adoption


3.Support business teams during UAT and go-live

Continuous Learning

1.Stay updated on Oracle CX enhancements and apply new features


2.Participate in training and skill development initiatives

TECHNICAL COMPETENCIES

Digital Transformation & Automation Oracle CX (Sales, Service, Registration, Leasing) Groovy, Java, VBCS, ICS, SOAP/REST APIs OTBI, BI Publisher, Fusion CRM Analytics * Cloud architecture and DevOps CI/CD practices