Job Description

Company Description
Would like you like the opportunity to expand your skillset further, working with the latest technology within Oracle Cloud? How about if you worked with an Oracle ERP Partner of the year and ERP Managed Services Partner of the year? Here at Version 1, we are currently in the market for an experienced Oracle Cloud Supply Chain Functional Consultant to join our growing Cloud Managed Services Practice. You will have the opportunity to work with the latest cloud technology and on projects across a multiplicity of sectors and industries. In addition, you will have the opportunity to undertake accreditations and educational assistance for courses relevant to your role.
We are the UK & Ireland's premier Oracle partner with a track record that extends back to our formation in 1996. Our expert team has unrivalled specialisation across the entire stack delivered through an expert team of Oracle Certified Professionals. Version 1 is a market leader in Oracle ERP consulting, implementation and support services across all industry verticals, on-premises and in the Cloud. You will join a 1300 strong, EUR110/90m revenue business which is committed to Oracle ERP through recent strategic acquisitions. Career development opportunities abound working in new geographies across new industry sectors and with new customers.
We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.
We are an award-winning company who provide world class customer service; we think big, and we hire great people. Version 1 is more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft, and AWS technologies.

Version 1 seeks an experienced Oracle Cloud Supply Chain Functional consultant.
The successful candidate will join our Bangalore based Oracle Cloud Functional Support team, forming part of Version 1's ERP Practice. Candidate should be customer focused and process driven with great documentation skills. Your ability to work effectively across time zones will be essential. Here are the key responsibilities.
Responsibilities:

• Provide day to day application support across the range of Supply Chain Modules for a variety of clients including one or more based in the US
• Incident Management: Analyse, troubleshoot, and resolve functional issues in Oracle Cloud SCM modules (Inventory, Procurement, Order Management, Supply Planning, Warehouse Management) within SLA timelines.
• Service Requests: Handle configuration changes, enhancements, and minor fixes as per client requirements.
• Client Communication: Provide timely updates on ticket progress and maintain clear documentation in ITSM tools.
• Collaboration: Work closely with technical teams for integrations and customisations when required.
• Knowledge Base: Contribute to building and maintaining functional support documentation and FAQs.
• Ability to resolve support issues and add value through delivering fixes and ongoing ways of improving current delivered functionality for the Oracle Fusion Finance module
• Requirements gathering and documentation for business changes.
• Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized, and managed through to completion.
• Assist with transitioning clients into support post Cloud implementation projects and from competitors.
• Identifying persistent problems and work with key stakeholders to address the root causes.
• Providing end user application and functionality training.
• Support all aspects of Cloud Quarterly Releases from Impact Assessment through testing and defect support
• Ensure issues with the Oracle Product are correctly logged, tracked and escalated with Oracle through the Service Request process

Qualifications
Essential Qualifications:

• A minimum of 5 years' experience as an application support analyst or similar role.
• Experience in Oracle implementations and/or upgrades or support projects
• Experience of all Supply Chain Modules including Procurement, Inventory Management, Order Management, Manufacturing, Supply Chain Planning, Product Information Management, Cost Management, Maintenance, Supply Chain Collaboration, Global Order Promising, Logistics, Product Lifecycle Management
• Must have good experience translating business requirements and design into functional solutions
• ITIL process Knowledge
• Experienced user of Incident Management Systems

Desirable Skills:

• Experience in creating OTBI Reports
• Experience of Oracle AI Agent implementation and support
• Experience working with other Oracle modules such as Finance
• Technical problem investigation skills.
• Oracle Cloud SCM Certification

Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.
We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

Skills Required