Job Description

Retail Full-Time Job ID: DGC00455
Chennai, Tamil Nadu 0-5 Yrs ?03 - ?4.5 Yearly

JOB DESCRIPTION-OPTOMETRIST

Title

Optometrist/Sr. Optometrist

Reporting to

Store Manager

Skip Level

Areas Operations Manager

Responsibilities Area

Activities expected to be performed by a Lenskart Optometrist Customer focus: Driving Net Promoter Score

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the


free eye check-up


Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to


deliver the best shopping experience to the customers


Understanding the POS system to ensure that the transactions are processed effectively


Being dedicated to customer satisfaction and resolving any concerns that the customer has

Eye check-up & dispensing

Following the 12-step Optometry process at Lenskart, during the eye check-up


Sharing the prescription clearly and educating the customer about single vision and progressive


lens while recommending the appropriate lens and/or frames


Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences


Understanding the unstated needs of the customer, asking relevant questions, and picking the


right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs


Post making the sale, coordinating with the customer for product pick-up, after receiving due


communication from the warehouse. In case of returns, he/she is expected to understand the


reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment


regularly, and ensuring there is no deviation as per the SOP


Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or


damage in the store

Personal attributes & competencies

Minimum qualification: Diploma in Optometry


Ability to build rapport and trusting relationships


Ability to understand unstated needs of the customer and offer solutions


Clear communication and active listening skills


Ability to adapt to changing environment and openness to learn


Proactive task ownership, result-orientation, and customer-orientation


Ability to multitask and organize activities based on priority