Drive customer satisfaction and loyalty by ensuring every visitor feels welcomed and valued.
Greet and guide walk-in customers toward free eye check-ups and consultations.
Maintain high service standards to deliver a seamless shopping and healthcare experience.
Eye Check-up & Dispensing
Conduct thorough eye examinations following Specsmate's optometry protocols.
Share prescriptions clearly and educate customers about single vision, bifocal, and progressive lenses.
Recommend suitable frames and lenses based on lifestyle, budget, and visual needs.
Perform quality checks on lenses and frames before delivery to ensure accuracy and comfort.
Sales & Product Recommendation
Present customers with an optimal selection of eyewear products tailored to their preferences.
Understand unstated needs, ask relevant questions, and recommend solutions at the right time.
Achieve sales targets, eye-test conversions, and minimize returns by resolving customer concerns effectively.
Coordinate product pick-up and manage after-sales service, including handling returns with empathy and professionalism.
Store Operations & Upkeep
Participate in stock management, including stocktakes and replenishment.
Maintain store cleanliness, frame displays, and equipment as per Specsmate standards.
Ensure security of all optical instruments, lenses, and stock units.
Technology & POS Handling
Operate the POS system efficiently to process transactions smoothly.
Support digital record-keeping and customer communication for transparency and accuracy.
Personal Attributes & Competencies
Minimum Qualification:
Diploma in Optometry (or equivalent certification).
Strong ability to build rapport and long-term trust with customers.
Clear communication and active listening skills to understand both stated and unstated needs.
Adaptability to evolving customer expectations and openness to continuous learning.
Proactive ownership of tasks with a focus on results and customer satisfaction.
Strong organizational skills to multitask and prioritize effectively.
Commitment to compliance, transparency, and professional ethics in retail and healthcare.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
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