Job Description

Summarized Purpose:
Collaborates with project or program leads to design, develop, deliver and improve products, programs,
and services in order to optimize processes, behaviors, performance and audit readiness. Accountable for
assigned activities and initiatives aimed at supporting and/or ensuring quality operational delivery via
efficient and effective processes, associated systems, training and communications.

Essential Functions

• Collaborates with initiative teams to prepare, organize, coordinate, document and/or provide the development and delivery of department products and services to a globally dispersed, cross-functional audience.
• Creates varied support materials, presentations, and/or tools to support the department\'s remit and strategies.
• Prepares, coordinates and/or delivers working group materials, facilities and communications per established timelines and milestones.
• Supports and participates in process improvement initiative teams, and/or may lead simple process improvement initiatives.
• Participates in and supports initiatives to develop, optimize, improve and assess compliance with processes and associated systems/applications, training and communications.
• Performs special projects, assignments and administrative tasks per business needs.
• May provide training to junior team members.

Education and Experience:

• Bachelor\'s degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparablPPD values the health and wellbeing of our employees.
  

Knowledge, Skills and Abilities:

• Firm knowledge of procedural documents
• Good understanding of process improvement fundamentals
• Good investigative and analytical skills
• Solid negotiation skills
• Firm understanding of clinical management technology and systems, and strong computer skills
• Good judgment, decision making, escalation, and risk management skills
• Effective oral and written communication skills including the ability to communicate in English, both orally and in writing
• Solid interpersonal skills and problem solving ability
• Solid attention to detail
• Working knowledge of regulatory guidelines and directives
• Good creative and critical thinking skills

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• 
  Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• May require travel. (Recruiter will provide more details.)