Job Description

Job Title : Ops Readiness Analyst Location: Pune
About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager. Introduction: Ensuring efficient and effective technical change to deliver Products and Services into production.

• Support effective handover of new and changed technical components into operational teams

• Support Products releases by ensuring operational and service requirements are fulfilled.

• Document changes in process that operational teams will use to support products and service

What will you be doing? Ensure change is delivered correctly in line with internal policy and procedures.

• Document processes for products and services including ITIL processes and support models.

• Understands end to end service design and service transition process and change process for technical and service components, driving efficiencies to streamline the change process.

• Ensure reporting to stakeholders is timely and accurate

• Work on knowledge documentation and trainings for ops team

• Support senior service designer to get write handover documentation in place

What we’re looking for:

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  • Solid understanding of standard infrastructure components (Windows Server, AD)
  • Working Knowledge of CMDB and Service toolsets (ServiceFirst).
  • Understanding of Global Support Models
  
  

Skills that will help you in the role

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  • Ability to work with in a rapidly changing environment - where goals and objectives often change at short notice.
  • Having the confidence to determine your own objectives that fit within the wider team goals, rather than rely on being instructed all the time.
  • Having a positive, can do, persistent attitude, even when the cards are stacked against you.
  • Working in an Agile environment
  • Excellent communicator, that has previously work with virtual and geographically dispersed teams to deliver project tasks to tight timescales
  • Self-starter, able to drive the creation of ambitious but pragmatic plans to deliver technically complex components
  • Experienced in building project plans and managing risks, issues, dependencies and pulling teams together to work through these items while managing stakeholder expectations
  
  

Where will you be working? Pune
Be More at Barclays At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.