The OPD Manager oversees the daily operations of the Out-Patient Department to ensure efficient patient flow, high-quality patient care, adherence to medical standards, and smooth coordination between clinical and non-clinical teams. This role ensures optimal patient experience and operational efficiency.
Key Responsibilities1. OPD Operations Management
Oversee day-to-day functioning of the OPD, including registration, billing, triage, consultation rooms, and patient waiting areas.
Ensure timely opening/closing of OPD and proper availability of staff and resources.
Monitor patient flow to reduce waiting times and improve service efficiency.
2. Patient Experience & Service Quality
Ensure a safe, clean, and patient-friendly environment.
Handle patient concerns or complaints and ensure quick resolution.
Implement patient satisfaction surveys and draft improvement plans.
3. Staff Management
Supervise receptionists, nursing staff, coordinators, and support staff in OPD.
Manage staff scheduling, rostering, and daily work allocation.
Conduct training programs for staff on customer service, processes, and hospital protocols.
4. Coordination & Communication
Coordinate with doctors, nursing heads, diagnostic departments, pharmacy, billing, and insurance teams.
Ensure accurate communication of doctor schedules and any changes.
Arrange interdepartmental meetings to resolve operational challenges.
5. Quality, Compliance & Safety
Ensure adherence to hospital policies, medical ethics, and regulatory guidelines (NABH/JCI if applicable).
Maintain proper documentation, patient records, and OPD statistical reports.
Ensure infection control practices are followed within OPD areas.
6. Resource & Inventory Management
Ensure availability of medical consumables, equipment, and supplies.
Coordinate with procurement and biomedical teams for maintenance or replacement of equipment.
Manage budgeting for OPD operational expenses.
7. Performance Monitoring
Track OPD KPIs like patient volume, waiting time, TAT (Turnaround Time), and staff productivity.
Prepare daily/weekly/monthly OPD performance reports for management.
Implement process improvements based on data analysis.
Job Type: Full-time
Pay: ?50,000.00 - ?60,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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