Mad4Detailing is looking for an organized, responsive, and customer-obsessed professional to manage backend operations and customer experience for our growing digital business. The Ops & Customer Success Executive will ensure timely dispatches, proactive customer communication, and excellent post-purchase support across channels.
Key Responsibilities:
Ensure 95%+ on-time order fulfillment across D2C and marketplaces.
Coordinate with warehouse and courier partners for dispatch and delivery.
Monitor and respond to customer service queries (WhatsApp, email, calls) within SLA.
Manage returns, replacements, and refunds with accuracy.
Track and report NPS scores, feedback loops, and customer satisfaction.
Maintain accurate daily MIS: orders, delivery status, cancellations, and return reasons.
Work closely with the Indiamart Executive for B2B dispatches and GST-related queries.
Requirements:
1-3 years of experience in eCommerce operations or customer service.
Experience using logistics dashboards (Shiprocket, Amazon EasyShip, etc.) preferred.
Proficient with Excel/Google Sheets and order management tools.
Ability to multitask and prioritize based on urgency and customer impact.
Good spoken and written English/Hindi for customer communication.
Skills & Competencies:
Detail-oriented and process-driven
Strong follow-up and accountability
Empathy and customer-first mindset
Willingness to learn and adapt in a fast-paced environment
Compensation:
As per industry standards + incentives linked to customer satisfaction and SLA adherence
To Apply:
Send your updated CV with the subject line "Application - Ops & Customer Success Executive" to
hr@neatenindia.com
For queries, contact
Vaishali Singh
at +91-93197 36231.
About the Company:
Mad4Detailing, a division of Neaten Cleaning Technology Pvt. Ltd., is India's leading car detailing product brand delivering innovative coatings, tools, and accessories to car lovers and professional studios alike.
Job Type: Full-time
Pay: ?300,000.00 - ?480,000.00 per year
Benefits:
Internet reimbursement
Work Location: In person
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