Job Description

A universe of opportunities. Open to you. Payoneer\'s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! Life at Payoneer is a global community, where you\'ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others. Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment? Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability? Is this you? Location Bangalore, India What you\'ll be spending your time on:

• Review and approve customers\' payment requests with Payoneer.
• Follow up the escalations from contact center, KYC team or other teams and continue to support the customer journey with Payoneer.
• Be the POC for business escalations, provide insights/progress updates on the cases and resolve the case in a fast and accurate manner.
• Identify potential issues/opportunities from the daily work and escalate to manager for further follow-up.
• Assist and engage in additional projects/tasks assigned.

Is this you? The Payoneers are: Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient For this role you have also:

• Strong customer-centric service mindset and skill.
• Good oral and written communication.
• Good and fast learning agility.
• Good English verbal and written skill.
• Strong working knowledge of Microsoft Office.
• Able to work out of Bangalore.
• Able to work under pressure with time constraints.
• Fintech knowledge will be a plus.
• Available to work on Saturdays.
• Customer centric \xe2\x80\x93 business-oriented mindset, willing to take ownership and empowerment in leading solutions, ability to think out of the box.
• Previous customer complaint/escalation handling experience is a strong plus.

Have you done this kind of stuff?

• Bachelor\'s degree or equivalent
• 3+ years working experience.

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