Key Roles and Responsibilities:
This role is responsible for performing Procure to pay payments, invoice resolution, helpdesk.
Investigate and resolve escalation in P2P related processing in a timely manner.
Develops, monitors and utilizes relevant metrics to ensure achievement of service level commitments and manages customer noise through process maintenance, improvement and re-engineering
Coordinates with invoice processing teams and partners to come up with an optimal solution or any process changes to prevent escalations in the future.
Ensures that agreed control processes and procedures are implemented to identify and mitigate risks in his/her area of responsibility
Regularly coordinates with Seniors, both internal and external, for production updates, service feedback, and issues resolution
Knowledge/Experience
Experience working in cross-cultural global teams is an advantage
Strong Accounting background
Knowledgeable in Goods and Service Tax regulations
Knowledgeable in end-to-end P2P Purchase Order to Payment processes and accounting entries
Proficient in the use of office applications (MS Word, Excel, PowerPoint, etc.)
Skills and Competencies
Excellent English written & verbal communication skills
Strong analytical skills
Effective time management with strong sense of urgency
Analytical and organized, with attention to detail
Flexible and team-oriented, willing to learn and share experience with other team members
Education: Any Graduate
Industry: Banking
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