Job Description

Handle customer service escalations from clients, respond to queries via calls and emails, send quotations, and maintain long-term relationships. Build strong client relationships by ensuring adequate interactions across customer hierarchy levels to anticipate their needs. Oversee Import and Export operations; coordinate with international agents, exporters, forwarders, shipping lines, and Customs House Agents (CHAs) to ensure smooth cargo operations. Prepare and manage complete sets of export-related documents, including invoices, packing lists, shipping bills, Bills of Lading (BL), and Air Waybills (AWB). Coordinate closely with Logistics and Freight Forwarding agents for scheduling and booking shipments to ensure smooth and timely cargo delivery. Manage all pre-shipment and post-shipment documentation, ensuring compliance with customs regulations and processes. Collaborate with internal teams including planning, packing, dispatch, accounts, and delivery to ensure timely shipment dispatches and payment follow-ups. Maintain strong client relationships and identify opportunities to enhance service offerings or grow business within existing and returning client accounts. Maintain all shipment documentation on Google Drive and manage all incoming and outgoing correspondence related to export operations. Share daily operational status reports with stakeholders and support strategic goals by proactively identifying solutions and improvements. Undertake any other relevant duties or responsibilities assigned from time to time
Preferred Candidate Profile

2-3 years of experience in a similar role. Graduate from a recognized university. Proficiency with Google Suite. Strong ability to multitask. Comfort working with multiple groups within business. Detailed understanding in the areas of Export/Import, Shipping, Customs, Documentation. o Effective communication and collaboration skills. Candidate should have in-depth experience and a passion for International Shipping Industry. Strong attention to details and ability to multitask projects and deliver under pressure. Creative and analytical problem solver with a passion to provide excellent customer service. Experienced candidates preferred; immediate joiners will be given priority.
Job Type: Full-time

Pay: ₹10,000.00 - ₹22,000.00 per month

Application Question(s):

Do you have experience working in freight forwarding operations? What is your current CTC? What is your expected CTC?
Work Location: In person