Job Description

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are looking for the role of Senior Business Analyst, a seasoned Operations Specialist with 10- 12 years of experience in managing large-scale facilities (3,000-4,000 employees). The role requires end-to-end oversight of all facility functions -- including infrastructure, maintenance, soft services, employee transportation, cafeteria operations, compliance, finance and budgeting and vendor management. The candidate will work closely with internal and external stakeholders to ensure operational excellence, cost efficiency, and a safe, employee-friendly workplace environment.
To be successful in this role, you should meet the following requirements:
Key Responsibilities

• Facility Operations Oversight
• Provide strategic and operational oversight of all facility-related services, including technical maintenance, housekeeping, security, cafeteria, transportation, and operations.
• Monitor day-to-day facility performance to ensure seamless functioning and service delivery within defined SLAs.
• Review Standard Operating Procedures (SOPs) for all aspects of facility management.
• Conduct periodic audits, inspections, and preventive maintenance reviews to maintain workplace standards.
• Drive continuous improvement initiatives for operational efficiency and service quality.

• Stakeholder Management
• Act as a key liaison between multiple stakeholders -- including business leaders, HR, Finance, Procurement, and external vendors / service providers.
• Partner with internal departments to understand business requirements and align facility operations with organizational objectives.
• Collaborate with landlords, building management, auditors, and government bodies to ensure compliance and smooth operations.
• Ensure timely resolution of escalations and maintain transparent communication channels with all stakeholders.
• Present facility performance metrics, dashboards, and updates to senior management on a regular basis.

• Employee Transportation Management
• Manage the complete transportation operation including cabs, buses, and shuttle services for employees across multiple shifts and routes.

• Vendor Management
• Manage transport vendors and service providers.
• Define and monitor SLAs for punctuality, safety, and vehicle standards.
• Conduct vendor performance evaluations and audits periodically.

• Route Planning & Optimization
• Plan and manage shift-based rosters and transport routes considering employee locations and timing constraints.
• Implement route optimization to improve efficiency and cost savings.
• Oversee shuttle service planning for inter-office and fixed-route commutes.

• Roster & Daily Operations:
• Manage daily vehicle allocation, driver deployment, and route adherence.
• Handle last-minute transport requests and ensure coverage during late-night or special
• Shifts
• Coordinate closely with HR, Admin, and Business Units for changing transport needs.

• Safety & Compliance
• Ensure GPS tracking, panic button compliance, and driver background verification as per company and legal norms.
• Conduct regular vehicle and driver audits for safety and hygiene standards.

• Billing & MIS
• Verify trip sheets, attendance, and route data for accurate vendor billing.
• Manage monthly invoice validation, cost approvals, and reconciliation with Finance.
• Prepare detailed MIS reports -- daily ridership, route performance, cost per trip, and vendor SLA adherence.
• Present dashboards to management with insights and improvement recommendations.

• Cost Optimization
• Continuously monitor transport expenses and identify areas for savings.
• Implement shared routing, route consolidation, or shuttle initiatives for better efficiency.

• Event and Shuttle Coordination
• Plan and manage transport logistics for corporate events, offsites, and large employee gatherings.
• Coordinate inter-office shuttle movement and ensure adherence to schedules

• Financial Management and Budget Control
• Prepare and manage annual OPEX and CAPEX budgets for the facility; ensure effective cost forecasting, variance tracking, and reporting.
• Monitor expenses and drive cost optimization through better vendor negotiations, process automation, and energy-saving initiatives.
• Oversee purchase orders, invoices, payments, and reconciliation for all facility-related expenditures.
• Ensure adherence to company finance policies, internal audit requirements, and statutory compliances.
• Conduct regular reviews of budget utilization, cost per employee, and return on facility investments to support data-driven decisions.
• Support management in financial planning, tender evaluations, and vendor contract finalization.

• Vendor and Contract Management
• onboard, and manage multiple service vendors
• Review and renew Annual Maintenance Contracts (AMCs), Service Level Agreements (SLAs), and ensure vendor performance meets expectations.
• Evaluate vendors based on KPIs such as service quality, turnaround time, cost, and compliance adherence.
• Maintain updated vendor records, agreements, and payment documentation.

• Compliance, Audit, and Governance
• Ensure full compliance with all statutory and regulatory requirements including CLRA, STPI, fire safety, and environmental norms.
• Maintain accurate documentation of licenses, certificates, insurance, and statutory registers.
• Coordinate and support internal and external facility and transport audits.
• Lead initiatives to improve workplace safety, coordinate regular fire drills, and drive zero-incident culture.

• Employee Experience & Support Services
• Oversee employee transportation, cafeteria management, front office, and other workplace amenities.
• Ensure timely feedback collection and continuous improvement of employee satisfaction with facility services.
• Plan and execute CSR and employee engagement programs in coordination with HR.
• Support internal and external events, conferences, and town halls involving large gatherings.

• Projects and Infrastructure Management
• Plan, execute, and oversee facility expansion, renovation, and fit-out projects.
• Liaise with architects, consultants, and contractors to ensure projects are completed on time, within budget, and as per quality standards.
• Ensure project documentation, handovers, and as-built records are maintained.

• Reporting and MIS
• Prepare and present comprehensive reports covering operational KPIs, cost performance, vendor scorecards, and safety metrics.
• Maintain dashboards for management review, highlighting key risks, action items, and improvement areas.
• Utilize Excel and PowerPoint for analytics and performance presentation.

• Key Competencies
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and analytical thinking.
• Proficiency in MS Excel, PowerPoint, and facility management systems
• Detail-oriented with strong problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Any Bachelor's Degree from a recognized university.
• 7-10 years of relevant experience in managing large-scale corporate facilities.
• Proficiency in excel , word and power point.

KPIs / Success Measures

• Facility uptime and maintenance SLA adherence.
• Cost control and adherence to budget.
• Employee satisfaction (facility-related services).
• Compliance and audit score performance.
• Vendor performance and service quality.
• Timely execution of projects and initiatives.

You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India

Skills Required