Job Description

Company Description

NoBrokerHood is a cutting-edge platform designed to enhance security and simplify life for residents of gated communities. Launched in 2018 as part of NoBroker, India's first prop-tech unicorn, it has rapidly become a leader in the sector, managing over 25,000 societies and securing the lives of more than 48 lakh families nationwide. The platform includes solutions for community management, visitor tracking, and revenue generation through unique services such as home maintenance and marketplaces. Recognized for its commitment to security, NoBrokerHood is the only community management app to achieve Level 1 PCI-DSS Certification and complies with GDPR and ISO 27001 standards. Backed by Google with a $5 million fund, the platform is expanding its services steadily.

Role Description

NoBrokerHood is seeking a full-time Operations Telecaller for an on-site role in Bengaluru. The Operations Telecaller will handle customer inquiries, provide information about services, address complaints, and ensure customer satisfaction. Responsibilities include maintaining professional and friendly communication, managing escalations efficiently, and collaborating with the operations team to ensure smooth workflows. The candidate will also actively gather feedback from community residents to help improve the platform and services, contributing to the overall growth and efficiency of the operations.

Qualifications

Strong communication and interpersonal skills to engage with customers effectively. Should have Proficient Communication in English and Hindi Ability to address complaints, provide resolutions, and maintain a customer-centric approach. Basic understanding of operations, problem-solving skills, and a focus on process improvement. Comfort with on-site work at the Bengaluru location and a proactive attitude to meet operational goals. Prior experience in customer support, telecalling, or operations is a plus. Fluency in English and regional languages relevant to the area will be an added advantage.
Job Types: Full-time, Permanent, Fresher

Work Location: In person