Job Description

At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
AM-MD- MS Exchange Administrator
EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Technology (ET) \xe2\x80\x93 ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the most affordable possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems
The opportunity Responsible for the support and administration of global Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies. This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, roll out of new technologies/services and documentation and support of same. Knowledge sharing and training of team members
Your key responsibilities Traditional MS Exchange Server Administration and Infrastructure Administration. Office 365 package administration (PowerBi, Power Apps, Yammer, Stream). Active Directory Administration. Possess strong troubleshooting capabilities. Follow ITIL defined processes such as incident, problem and change management that are established within the organization. Participate in project activities where requested relating to migrations, build outs and other infra related areas Responsible for resolution of incidents and problem cases where vendor documentation, base technical skills, and knowledge of environment are sufficient for resolution.
Skills and attributes for success To qualify for the role, you must have

• 
  Analytical ability in supported core technologies for large user bases
• Sound judgment and tact
• Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed)
• Strong teaming, organization and time management skills
• Excellent communication skills - written / verbal skills
• Cross cultural awareness
• Knowledge of ITIL method processes
• Ability to manage strategic vendors like Microsoft support and Microland support.
• Willingness to share knowledge and should be able to impart classroom / hands on training to others in system

Technical skills to include:

• 
  Good Skills on Exchange 2010/2016, 0365 and Active Directory
• Good in handling Exchange On-line related tasks
• Exposure to Azure Cloud and Azure AD
• Exchange Management tools, including maintenance and monitoring tools
• Skilled in supporting Modern Workplace tools and resources
• Experience with PowerShell / Exchange Management Shell
• User Management and configuration on Office 0365 Portal
• Troubleshooting of issues on AD, AD connect, ADFS, Relay Server, Exchange Server, Office 0365
• Good Technical Skills across all the 0365 Technologies
• Provide technical support wherever required and ensure proper communication and quick resolution
• Perform RCA
• Mobility solutions like ActiveSync, Citrix Zen Mobile, Outlook for Mobile (on Exchange) are preferable
• Perform Trend analysis, identify top few incidents and ensure proper communication and Quick Resolution
• PowerShell Scripting.
• Working knowledge of M365 services
• Working knowledge on Modern Meeting Schedule and Condeco panels
• Good communication Skills

Ideally, you\xe2\x80\x99ll also have

• 
  Experience in managing and supporting large Exchange environments. This involves planning, designing, implementation and setup of Microsoft Exchange infrastructure.
• Backup, High Availability, Disaster Recovery and Site Resilience
• Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions (IE: Iron Port and Exchange EOP)
• Security technologies within Exchange
• Email Archiving & Retention
• Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & Activesync etc

What we look for

• Five or more years of hands-on experience in installing, configuring, and troubleshooting Microsoft Exchange Server 2007 or later\xe2\x80\x94with a thorough understanding of its design and architecture.
• One or more years of hands-on experience with Microsoft Exchange Server 2010\xe2\x80\x94installing, configuring, and troubleshooting, with a thorough understanding of its design and architecture
• Experience with working in a large global Exchange implementation / Migration project

What we offer

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations \xe2\x80\x93 Argentina, China, India, the Philippines, Poland and the UK \xe2\x80\x93 and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We\xe2\x80\x99ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You\xe2\x80\x99ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We\xe2\x80\x99ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We\xe2\x80\x99ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You\xe2\x80\x99ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.