Job Description

Responsible for providing backend transaction processing services that are required in order to fulfil bookings and/or to issue tickets/vouchers and invoices.

• This includes back-office work such as ARC/BSP refunds, Glory, BackOffice/Accounting rejects, credit card processing, commissions, etc
• and/or mid-office work such as AQUA/local system rejects and vendor messages, manual ticketing and fulfilment, queue management, queue teams, quality control, ticket issuance (i.e., exchange desk), and post-booking actions

• Will have specialized knowledge in at least one area.

• Uses specialized expertise to assist Traveler Experience teams by completing and ticketing reservations via multiple channels.
• Perform basic back office administrative tasks.
• Assist with BSP reconciliation processes.
• May manage credit card reconciliation processes.
• May coordinate and review the day-to-day work of others, but does not have formal supervisory responsibilities
• May function as a SME with specific process or product knowledge and/or serve as the Traveler Experience point of contact for specific knowledge areas.
• May manage first level escalation for the team.

• Experience

• High School diploma
• 5+ year as a travel counselor or equivalent experience
• Knowledge, skills and abilities (KSAs)

• Good verbal and written communication skills
• Demonstrate pro-active and "can do" solution driven approach
• Strong organization/time management skills and
• Good attention to detail
• Knowledge of relevant GDS (multi-GDS is a plus)
• Analytical with ability to solve problems
• Good knowledge of MS office
• Strong Understanding of booking processes and tools
• Basic accounting skills