Job Description

Job Title: Operations & Support Specialist (Customer-Facing)

Location:

Must be in Hyderabad.

Company Overview:

KAVACH Technologies is a revolutionized Industrial Security solutions company with vast customer base. We embrace the pulse of Industrial security through Automation and streamline the moments by digitizing them for an effective decision making.

We stand by our values every step of the way. We believe that our customers' success is our success. At KAVACH, we place a strong emphasis on Commitment and provide extensive Support to our customers, ensuring that we never fall short in any aspect.

Position Overview:

We are looking for a dynamic and detail-oriented

Operations & Administration Executive

to manage end-to-end business operations, including general administration, production operation activities (release testing coordination), and client-facing support. This role requires excellent communication skills, the ability to coordinate across teams, and a strong sense of ownership.

Responsibilities:

Handle daily

administrative operations

of the company (invoicing, facility, logistics, documentation, compliance). Coordinate and track Product

production releases

, conduct initial testing, and report findings. Act as a liaison between internal tech teams and client teams for release readiness and testing feedback. Make

regular support calls to client-side teams

to gather feedback, share updates, and offer resolution for post-release issues. Maintain customer issue logs and follow through on escalations and resolutions. Manage reports, dashboards, and routine operations documentation. Assist leadership with cross-functional coordination and operational planning.

Requirements:

Bachelor's degree in business administration, Operations, or any relevant field. 1+ years of experience in operations, admin, customer support, or coordination roles. Excellent communication (English & Hindi/Telugu preferred) and interpersonal skills. Good knowledge of Excel, Google Sheets, and general tech tools. Organized, proactive, and able to multitask effectively. Experience in SaaS or IT environments is a strong plus.
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Flexible schedule Life insurance
Shift:

Day shift
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Administration: 1 year (Preferred) Operations: 1 year (Preferred)
Work Location: In person