Job Description

Req ID:

103861

Department:

AR Customer Services Ops Customer Lending Retail

Division:

Australia Retail

Location:

Bengaluru

About Us



At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.



About the Role



This role is responsible for creating release reference and Settlement Instructions for Releases and rendering the best outcome to the customer. In-depth understanding of Releases process in detail is one of the key criteria for this role.



Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type:

Permanent

Role Location:

Bengaluru

Work Hours:

8.5Hours/Day, Monday to Friday, Rotational Shift as per the business requirement



What will your day look like?

As Operations Support Officer, you will:

Process items/events with timeliness and accuracy.

Meet or exceed productivity standards.

Handle queries from ANZ customers & staff.

Provide continuing liaison with customers/Brokers/Solicitors through to final resolution.

Exercise thorough credit worthiness assessment and sound decision-making

Effectively communicate all credit decisions.

Achieves progression to appropriate skill levels within agreed timeframes

What will you bring?



To grow and be successful in this role, you will ideally bring the following:



Be a team player

Problem Solver

Customer Focus

Planning and Coordinating

Result Orientation

Strong ability to guide employees toward goal achievement through teamwork/collaboration, motivation and development skills including the ability to act as a role model within the organisation

Efficient use of resources and turnaround times for key deliverables



You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.



So why join us?



ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.



We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.



We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.



/. You can apply for this role by visiting ANZ Careers and searching for reference number 103861.



Job Posting End Date



22/10/2025 , 11.59pm, (IST)