Job Description

Key Responsibilities:

Pharmacy & Fulfillment Management:

Ensure smooth order flow, handle inventory issues, and monitor delivery timelines.

Customer Experience Leadership:

Manage customer communications, create troubleshooting workflows, and resolve complex cases.

Operational Oversight:

Develop SOPs, track KPIs, and identify process improvements to boost efficiency.

Support Team Growth:

Assist in hiring and training customer service agents, and establish a quality assurance framework.

Candidate Requirements:

Experience:

2-5 years in Operations, CX Management, or Project Leadership (Healthcare/E-commerce preferred).

Communication:

Fluent English (Neutral or North American accent).

Location:

Legally authorized to work from India or UAE.

Technical:

Reliable laptop/PC (i5 processor or better, 8GB RAM), stable high-speed internet.

Soft Skills:

Strong leadership, attention to detail, and conflict resolution skills.

Work Schedule (EST):

09:00 AM - 05:00 PM (Night Shift in IST/GST)
6pm-2am(IST)

Job Type: Full-time

Pay: ₹50,000.00 - ₹65,000.00 per month

Benefits:

Work from home
Work Location: Remote