Job Description

We are seeking a Hospitality Supervisor to oversee our hospitality team and ensure exceptional guest experiences. Responsibilities include supervising staff, managing daily operations, maintaining high cleanliness and service standards, and resolving guest concerns. The ideal candidate must have excellent communication and leadership skills, along with a strong customer service orientation. Previous experience in hospitality or a related field is preferred.

Key Responsibilities:

1. Supervise hospitality staff, including training, scheduling, and performance management.

2. Ensure smooth operation of all hospitality services, including front desk, housekeeping, and food service.

3. Maintain cleanliness and organization throughout the facility, including guest rooms, common areas, and dining areas.

4. Monitor and respond promptly to guest inquiries, requests, and complaints to ensure guest satisfaction.

5. Collaborate with other departments to coordinate guest services and resolve any operational issues.

6. Conduct regular inspections to ensure compliance with safety and cleanliness standards.

7. Assist in developing and implementing policies and procedures to improve efficiency and guest satisfaction.

8. Handle administrative tasks such as inventory management, budgeting, and reporting.

9. Foster a positive work environment by promoting teamwork, morale, and professional development among staff members.

10. Uphold company standards and policies while consistently delivering high-quality service to guests.11. We are seeking candidates who are adaptable and open to occasional travel or relocation for work purposes. As part of our dynamic team, you may be required to undertake assignments in different locations as per project requirements.12. Applicants should be aware that this position may require frequent travel, as an integral part of the job responsibilities."

Education Qualifications:

High school diploma or equivalent (required) Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)

Skills:

Strong organizational and multitasking abilities Excellent communication and interpersonal skills Proficiency in basic computer applications (e.g.,Google/ Microsoft Office Suite) Leadership and team management skills Attention to detail and problem-solving abilities Customer service-oriented mindset Ability to handle financial transactions and budgeting

Experience:

Minimum of 2-3 years of experience in hospitality management or a supervisory role in a guest house, hotel, or similar establishment Experience in managing staff, including hiring, training, and performance evaluation Proven track record of ensuring high standards of cleanliness, maintenance, and guest satisfaction Experience in handling guest complaints and resolving issues efficiently Familiarity with booking systems and property management software.
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Provident Fund
Experience:

total work: 4 years (Required)
Work Location: In person