Job Description

Company Name: VARITE India Private Limited
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
Essential Job Functions:

• Expertise in deployment, configuration, maintenance, monitoring, troubleshooting, standards and best practices of the following collaboration tools:
• Appspace, Cisco Room OS and Control Hub, Creston XIO, Exchange, Microsoft Teams Room and Admin Center, Pexip, Vyopta.
• Knowledge or understanding of managing, configuration and problem solving of the following: Crestron programming, Dante audio, Sennheiser audio, ServiceNow.
• Maintain and optimize backend software solutions for AV and video conferencing platforms, ensuring high availability and performance across thousands of endpoints.
• Perform preventive maintenance checks and services remotely on AV/UC systems, including troubleshooting, fault isolation, and routine hardware upkeep.
• Provide remote setup and operational support for virtual and in-person events, including pre-event checks, content management, and live troubleshooting.
• Lead and participate in Operational Readiness Reviews (ORRs) to validate system preparedness and ensure successful transitions.
• Support asset and lifecycle management activities, including inventory tracking, equipment refreshes planning, and end-of-life documentation.
• Apply change management expertise to assess, plan, and execute changes within AV and conferencing environments, minimizing disruption and ensuring compliance.
• Participate in on-call rotations and provide Tier 2/3 support for escalated conferencing issues. Be flexible to work after hours and weekends as needed. 24x7 coverage will be needed from the team as a whole.

Documentation, Supplies, & Logistics

• Coordinate logistics support for Return Merchandise Authorization (RMA) processes, including tracking, shipping, and documentation of AV equipment replacements.
• Maintain clear records of operational procedures, incident resolutions, and system configurations.
• Develop and maintain detailed runbooks for AV and conferencing operations, ensuring consistency and reliability in support procedures.
• Author Method of Procedures (MoPs) for system changes, upgrades, and deployments to ensure safe and effective implementation.

Collaboration & Continuous Improvement

• Deliver direct assistance to end users, including minor technical help, concierge support for managed webinars/events, and end-user training.
• Work closely with IT, facilities, and vendor partners to ensure seamless integration and support of conferencing technologies.
• Analyze system logs and performance metrics to identify trends, bottlenecks, and opportunities for improvement.
• Perform data analysis using collaboration toolsets such as Vyopta, Utelogy, and Power BI to identify performance trends and support decision-making

Qualifications:

• Experience: Minimum 05 years
• Experience with machine learning or AI-driven monitoring tools for predictive maintenance and performance optimization.
• Familiarity with enterprise IT environments (Active Directory, network protocols, cloud services).
• Certifications such as CTS, CCNA, or ITIL.
• Experience in audiovisual integration and event planning.
• Minimum 3 years of experience in AV and video conferencing support, preferably in large enterprise environments.
• Strong understanding of backend conferencing infrastructure (Cisco Room OS, Microsoft Teams, Microsoft Teams Room, etc.).
• Experience with basic signal flow for audio, video, and control systems.
• Proficiency in diagnosing and resolving technical issues related to AV hardware, software, and network connectivity.
• Basic computer knowledge and intermediate PC troubleshooting skills.
• Ability to work independently, meet deadlines, and communicate effectively with employees, customers, and colleagues.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Skills Required