Job Description

DESCRIPTION
We are looking for an experienced program manager who constantly looks for opportunities to improve processes, standardize and has a passion for resolving defects through sustainable long-term solutions. A great opportunity exists for anyone looking to build a career in program management to join the Kindle ComiXology team as an Operations Program Manager. The Operations Program Manager will be primarily responsible to run key programs to support end to end ComiXology publishing through collaborating with ops, technology and business teams.
Key job responsibilities

• Support key programs like quality and Not-Onsite selection improvement to ensure timely publishing of comic books.
• Engage stakeholders; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication.
• Work with various partner teams to improve tools, processes and reporting dashboards

Work with operations team to drive implementation of new programs.

• Analyze historical data to build quality improvement initiatives and drive quality
• Work as a single point of contact for any exception and escalation management from operations.

A day in the life
You will support Comixology Operations and various programs, focusing on timely publishing, content quality improvement, defect elimination, and creating mechanisms for improved efficiency. A key part of your role will be to reduce non-onsite selection by collaborating with business teams. Additionally, you will serve as the single point of contact driving Gen AI-based improvements for the team. You will own root cause analysis and issue triage for escalations. You will be expected to deliver technology based, highly scalable and flexible solutions. You will work with internal and external stakeholders to identify areas of improvement and specify solutions.
About the team
Kindle ComiXology aims to provide high-demand content to our customers with best-in-class quality. With content from hundreds of publishers and thousands of independent creators worldwide, ComiXology offers an unrivaled library of comic books, graphic novels, manga, and bandes dessinees. One of the key features offered by ComiXology is the exclusive Guided View technology, which provides an immersive and cinematic reading experience, along with a monthly subscription service.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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