Job Description

Job Responsibilities and Accountabilities

Area of Responsibility

% time

spent

Performance

Metrics



Submission of monthly Invoice Movement of advance posting sheet / rota Collection of invoice payments Ensuring adoption and usage of iCONNECT app for attendance, leave marking etc. by the direct workforce Ensuring there are no shortfalls in the deployment of direct work force in the given assignments Control attrition of direct work force Plan new deployments against new sales Rotation of direct work force within the assignment / outside the assignment Providing required direct force for conduct of events / short duties Managing leaves of the direct staff Ensuring scheduler is provided with required inputs for scheduling Optimize the resources with equal deployment opportunity to all Incident management / reporting Onsite training to direct staff Writing of assignment instructions / post instructions


100%



Number of client meetings

Net Shortages as per Saturn

Duty hours of direct staff

Client satisfaction



Night checks and surprise checks Responsible for discipline of the direct work force when on duty


Code of Conduct:





operations officer is not expected to be a part of any Union. In case the candidate is currently a member of any Union he/she will have to resign from the Union before accepting the offer

Key Relationships

Internal

External

Frontline staff

Clients


CoC Head / Cluster Head





Operations Manager





Scheduling and Rostering Team





HR Team

Key Competencies Required

Core Competencies

Manpower management Situation (crisis) handling Communication skills Customer focus Basic language ability in English

Functional Competencies

Guarding operations Risk assessment

Qualification and Experience Required

Qualification

Minimum: Graduate

Relevant Experience

5 - 10 years of experience in field operations * Knowledge of security risks and assessment techniques