Job Description

Operations Officer

Functional title

Operations Officer

Corporate band

E

Working degree

Full Time Employee

No. of direct reports:

Nil

Line Manager (Name & function title):

Santosh Varier, Head CRES Bangalore

Deputy of function (Name & function title):

Nil

Job holder deputizes for (Name and functional title):

Head CRES Bangalore

Function:

Group HR & Corporate Services

Organizational Unit:

Corporate Real Estate & Services

Location:

Bangalore, India

About the Role:

Position Summary

The Operations Officer is a key resource who liaises and coordinates with multiple stakeholders and supports on ground CRES operations to deliver the best services. The ideal candidate for this role will have a strong understanding of project management principles and practices, as well as experience working with people. They should also be able to think strategically and solve problems creatively.

Key Result Areas

Tracking & Reporting:

• Help location head with inputs for OPEX and CAPEX budgeting and tracking
• Prepare operational dashboards to analyze trends and opportunities for improvement.
• Develop strategies to optimize financial performance and reduce costs
• Ensure all financial procedures and policies are followed
• Ensure invoices are reviewed thoroughly and are paid on time

Partner Management:

• Develop and maintain positive relationships with all internal and external partners, including vendors, suppliers, and other relevant parties
• Negotiate contracts and manage vendor relationships to ensure cost-effectiveness and high-quality service.
• Work closely with other departments to ensure delivery of exceptional customer experience.
• Set KPIs and review them periodically, make correction and adjustments as needed

Process Improvement & Service Harmonization:

• Implement automation and process simplification initiatives that increase efficiency, reduce costs, and enhance the overall experience.
• Collect feedback from employees and visitors and implement appropriate improvements to enhance experience.
• Ensure global standards are implemented across India sub-region consistently
• Drive minor projects in the location and extend support to other India offices as needed
• Implement measures to create visibility of CRES services & achievements in the sub-region
• Touch point for RSR and liaise with them to deliver regional deliverables

Team Leadership:

• Develop and implement staff development programs that enhance skills and knowledge.
• Foster a positive and collaborative work environment that promotes teamwork and employee engagement.
• Set performance goals and objectives and evaluate staff performance against these goals.

About the Team! (Description of the team and context in which the role sits in)

As Corporate Real Estate and Services team, our goal is to create and maintain a world-class office environment that aligns with the company\'s strategic vision and objectives. Our team comprises of skilled professionals specializing in real estate, facilities management, and hospitality operations. We work collaboratively to deliver innovative solutions and achieve results, adopting a data-driven approach to decision-making while prioritizing open communication, cross-functional collaboration, and continuous learning and improvement. We believe that a well-maintained and thoughtfully designed office space, combined with quality food and beverage offerings, contribute significantly to the overall well-being and productivity of our employees.

About you:

Ideal Experience:

• Minimum of Bachelor\'s degree
• Experience in consulting/project management will be consider as an advantage
• Expertise in working with excel and powerpoint is critical, knowledge of other visualization tools is a plus
• Having worked in diverse environment across geographies
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills

Critical Competencies for Success:

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Optimistic and positive outlook to work on making things successful even after multiple failure
• Politely assertive and be able to communicate the alternatives
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Ability to solve complex problems with rationale thinking
• Agility and speed in decision making

Other Personal Characteristics:

• Strong communicator - Good presentation skills and possesses strong verbal & written communication skills also a good listener.
• Passion for quality - has an eye for detail to make sure the best delivery of services
• Strongly goal-oriented - able to focus on meeting all performance targets
• Is a teammate - able to cooperate and work well with others to meet targets, especially in a virtual environment
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

The Company is an equal opportunity employer. It is the practice of the Company to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual\'s qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.

About Swiss Re

Swiss Re is one of the world\'s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

Keywords:
Reference Code: 125967

Swiss Re