Job Description

About Search Ally Agency

Search Ally Agency is a leading white-label digital marketing service provider supporting agencies with SEO, PPC, social media marketing, content strategy, web development, and analytics. With over 12 years of industry experience, we deliver data-driven strategies that help agencies scale their services and achieve exceptional client outcomes. We foster a collaborative, growth-oriented work environment where innovation and accountability are valued.

Role Overview

The Operations Manager / Team Lead will oversee and optimize day-to-day operational processes to ensure efficient service delivery, cross-functional alignment, and scalability. This role plays a key part in driving operational excellence, improving workflows, managing teams, and supporting leadership in achieving organizational goals.

Key Responsibilities

Develop and implement operational strategies aligned with the company's vision and business objectives Ensure seamless coordination across departments including Digital Marketing, Sales, HR, and Finance Establish, document, and maintain Standard Operating Procedures (SOPs) across all functions Identify process gaps and bottlenecks; implement improvements to enhance efficiency and productivity Lead process improvement initiatives using appropriate tools and methodologies Monitor operational performance through KPIs and dashboards Introduce automation and digital tools to improve workflow efficiency Lead, mentor, and manage department heads and operational teams Build a high-performance culture focused on accountability and continuous improvement Conduct regular team reviews and performance assessments Manage resource allocation to ensure optimal utilization Oversee project planning and ensure timely delivery while maintaining quality standards Ensure compliance with company policies, statutory requirements, and quality standards Develop and manage risk mitigation strategies for operational continuity Prepare, manage, and monitor the operational budget Track costs and implement measures to improve profitability and reduce inefficiencies Act as the key operational representative in management and review meetings

Required Skills & Experience

Minimum 5+ years of experience in an Operations Manager or similar leadership role Prior experience in media, creative, digital marketing, or advertising agencies preferred Strong leadership, project management, and decision-making skills Proficiency in Microsoft Office (especially MS Excel) Working knowledge of Zoho Books (added advantage) Experience with operations tools and project tracking systems Excellent organizational, analytical, and problem-solving skills Strong written and verbal communication skills Ability to work independently in a fast-paced, deadline-driven environment High attention to detail with the ability to maintain confidentiality

Qualifications

Bachelor's or Master's degree in Business Administration, Operations Management, or a related field

Benefits

As per industry standards
Job Type: Full-time

Experience:

Operations Manager/Team Lead: 5 years (Required)
Language:

English (Required)
Work Location: In person