Job Description

Job Category: Executive Leadership
:
Job overview
Assist in providing day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.
At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.
Financial returns:

• Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

Our People:

• Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
• Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies.
• Promote teamwork and quality service through daily communication and coordination with key department heads.

Guest experience:

• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Ensure highest level of guest satisfaction by providing quality guest services and amenities.

Responsible business:

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners' policies and procedures and regulatory requirements. Maintain relations with outside contacts.
• Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.

Qualifications and Requirements:
Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration,
12 years of experience in hospitality with 2 to 3 years of general management experience in a high-level operations role.
Must speak English.
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
What we offer:
We'll reward all your hard work with a great salary and benefits - including hotel uniform, great room discount, superb training and advancement opportunities across the globe.
Join us and you'll become part of the family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, svg width="34" height="18" viewBox="0 0 34 18" fill="none" xmlns="http://www.w3.org/2000/svg"
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Skills Required