Supervise daily operations across all departments to ensure smooth and efficient service delivery
Develop and implement operational policies and procedures to improve service quality and operational efficiency
Monitor guest feedback and address issues or complaints promptly and professionally
Coordinate with department heads to align operational strategies with business goals
Manage budgets and optimize resources to ensure cost-effectiveness without compromising service
Ensure compliance with health, safety, and hygiene standards and regulations
Recruit, train, and evaluate staff performance; foster a positive and service-oriented work environment
Assist in setting room rates, forecasting occupancy, and contributing to revenue management decisions
Maintain regular communication with the General Manager regarding performance, issues, and opportunities
Oversee inventory management, supplier contracts, and procurement in coordination with purchasing
Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or related field
5-8 years of experience in hotel management or operations, with at least 2 years in a supervisory or managerial role
Strong leadership and team management skills
Excellent communication, organizational, and problem-solving abilities
Proficient in hotel management software (e.g., Opera, PMS, POS systems)
Strong understanding of guest service, budgeting, and hotel KPIs
Ability to work flexible hours, including weekends and holidays, as required