Job Description

Job Title:

Operations Manager

Location:

Delhi Nce

Department:

Operations

Reporting To:

Director - Goyal Books Overseas

Job Type:

Full-time

About Goyal Books Overseas

Goyal Books Overseas is the international distribution arm of the Goyal Group, a trusted educational publishing and retail name with over six decades of legacy. We provide turnkey academic supply solutions to schools across the UAE and GCC, including curriculum books, uniforms, stationery, learning kits, and other education essentials. Our operations span B2B school tie-ups, physical retail, and direct-to-parent models, supported by an efficient backend ecosystem.

Position Summary

The Operations Manager will oversee the seamless execution of procurement, inventory, dispatch, and customer fulfillment activities across multiple departments. This is a

hands-on leadership role

requiring

daily coordination with internal departments

--

purchase, CRM, dispatch, finance, and warehouse

-- to ensure that all operations run on time, within budget, and to expected service standards. The role combines tactical execution with strategic process oversight.

Core Responsibilities1. Cross-Departmental Coordination

Act as the operations hub, connecting and streamlining communication between the

purchase, CRM, dispatch, warehouse, and finance teams

. Establish daily work plans, review performance, and resolve inter-departmental dependencies. Ensure that all departments are aligned with project timelines -- from procurement to customer delivery.

2. Hands-on Process Execution

Personally track and drive critical shipments, high-priority school orders, or escalated cases. Visit warehouse and dispatch points daily to inspect order accuracy, labeling, and packaging quality. Be available to troubleshoot any operational bottlenecks -- from a missing PO to a delayed GRN entry.

3. Procurement & Vendor Management

Liaise with the

purchase team

to ensure timely ordering from India and global vendors. Maintain vendor performance trackers and escalate delays or quality issues. Work with customs agents and freight partners to clear and receive shipments efficiently.

4. Warehouse & Inventory Oversight

Lead the

warehouse team

in managing real-time inventory across locations. Approve and verify GRNs, bin allocations, inventory transfers, and cycle counts. Drive barcode scanning, stock inward, and shelf labeling protocols using ERP.

5. Dispatch Planning & Last Mile

Supervise the

dispatch team

to create daily schedules by school and store. Ensure bundled kits and orders are packed, labeled, and dispatched error-free. Monitor 3PL partners for adherence to delivery SLAs.

6. Customer Fulfillment & CRM

Coordinate with the

CRM team

to manage order entries, complaints, and returns. Resolve escalated parent or school issues personally when needed. Create SOPs for complaints redressal, return handling, and damaged goods reporting.

7. Financial Coordination

Coordinate with the

finance team

for invoice approvals, vendor payments, GRN validations, credit notes, and reconciliation of returns. Approve freight, customs, or local handling charges against budgeted allocations. Maintain clear documentation trails for audits.

8. Technology & ERP Oversight

Ensure full use of

ERP

by all teams -- from order capture to stock dispatch. Validate item codes, SKU structures, bin locations, and real-time stock entries. Generate daily ERP reports and highlight variances or bottlenecks.

9. People Management & Training

Supervise ground staff (warehouse, dispatch) and functional executives (CRM, purchase, etc.). Build SOPs for each department and conduct training for seasonal temps and interns. Assign clear roles and responsibilities before and during peak seasons.

10. Reporting & MIS

Maintain dashboards for: School-wise order progress Stock aging & reorder alerts Return rate and damage reporting Procurement timelines Submit daily/weekly MIS to management with key actionables and risk flags.

Key Skills & Attributes

Strong leadership and cross-functional coordination skills. Proficiency Excel, and operational dashboards. Analytical mindset with problem-solving orientation. Excellent communication and team management ability. Ability to work extended hours during seasonal peaks.

Preferred Qualifications

Graduate/Postgraduate in Business, Logistics, Supply Chain, or relevant discipline. 7-10 years of experience in operations/supply chain roles, ideally in the education setting. Understanding of GCC import/export laws and logistics frameworks.
Job Type: Full-time

Pay: ₹30,000.00 - ₹80,000.00 per month

Work Location: In person