The Operations Manager will oversee the day-to-day functioning of the EdTech platform, ensuring smooth coordination between departments, efficient execution of administrative and academic operations, and alignment of company processes with business goals. The ideal candidate has a strong background in administration, excellent organizational skills, and experience working in the education or technology sector.
Key Responsibilities:Operational Management
Oversee day-to-day operations including course scheduling, teacher coordination, and student support.
Manage logistics for live and recorded classes, webinars, and workshops.
Ensure smooth functioning of all online learning platforms and tools.
Maintain process documentation and create standard operating procedures (SOPs).
Identify bottlenecks and improve workflow efficiency across departments.
Administrative Oversight
Supervise administrative staff and manage internal communication between departments (sales, marketing, tech, academics).
Oversee vendor relationships, procurement, and resource allocation.
Maintain records of enrollments, faculty contracts, and payments.
Coordinate with HR for recruitment, onboarding, and performance management.
Student & Faculty Coordination
Act as a liaison between students, faculty, and management.
Ensure timely communication regarding class schedules, assignments, and student support queries.
Manage teacher onboarding, contracts, and payroll in coordination with HR and accounts.
Data & Reporting
Track key operational metrics such as enrollments, attendance, completion rates, and customer satisfaction.
Generate and analyze reports for management to support decision-making.
Work with the tech and marketing teams to align operational data with business growth objectives.
Quality Assurance
Ensure high-quality delivery of courses and services.
Regularly review feedback from students and faculty to implement improvements.
Monitor service standards and compliance with company policies.
Required Skills & Qualifications:
Bachelor's degree in Business Administration, Education Management, or related field (Master's preferred).
3-6 years of experience in operations or administration, preferably in an EdTech or education setup.
Strong organizational and multitasking skills with attention to detail.
Proficiency in MS Excel, Google Workspace, and CRM/ERP tools.
Excellent communication, leadership, and problem-solving skills.
Ability to manage multiple teams and stakeholders.
Preferred Qualifications:
Experience with LMS platforms (Moodle, Thinkific, Teachable, etc.) or internal student management systems.
Familiarity with online education processes -- course uploads, scheduling, and student engagement analytics.
Understanding of digital marketing and sales operations in the EdTech ecosystem.
Key Performance Indicators (KPIs):
Operational efficiency (task turnaround time, issue resolution rate).
Student satisfaction and retention rates.
Reduction in process delays and administrative errors.
Team productivity and coordination efficiency.
Job Type: Full-time
Pay: ₹35,752.69 - ₹50,041.31 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.