Job Description

Job description

The Floor Manager will be responsible for overseeing day-to-day patient flow and operational activities within the hospital. This role ensures high standards of patient care, efficient workflow, and smooth coordination among clinical and non-clinical departments.

Key Responsibilities:

Patient Flow & Experience:

Manage OPD operations to ensure a smooth patient journey from registration to discharge. Monitor waiting time, reduce patient delays, and ensure timely consultation. Handle patient queries, concerns, and escalate unresolved issues appropriately. Maintain cleanliness and ensure availability of support services (e.g. housekeeping, security, front desk).

Staff Coordination:

Supervise front office executives, nursing staff, and other floor support teams. Ensure adequate staff availability and proper duty rosters. Conduct regular briefing sessions for floor staff.

Operational Efficiency:

Monitor daily appointments, walk-ins, and patient scheduling. Coordinate with doctors, optometrists, and technicians to align daily operations. Ensure timely stock availability of basic medical and non-medical supplies on the floor.

Compliance & Reporting:

Ensure adherence to hospital protocols and patient safety standards. Prepare and submit daily floor activity reports to the management. Ensure compliance with NABH standards and hospital SOPs.

Contact/WhatsApp to

Karthik - 7338777993

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Schedule:

Day shift
Supplemental Pay:

Quarterly bonus
Work Location: In person