Job Description

- B2C Operations Manager

Department:

Operations

Location:

Thane / Mumbai

Experience Required:

6+ Years

Role Level:

Manager

Role Overview

We are looking for a highly driven

B2C Operations Manager

to lead and streamline day-to-day ecommerce operations. The role involves ensuring smooth order flow, coordinating with the warehouse, optimizing processes, and driving efficiency across the end-to-end B2C supply chain. The candidate must have strong operational understanding, hands-on warehouse coordination experience, and proficiency in Excel (VLOOKUP, Pivot Tables, MIS reporting).

Key Responsibilities

1. Order & Dispatch Management

Oversee complete B2C order lifecycle from order receipt to dispatch. Ensure timely picking, packing, manifest creation, and daily order closure. Monitor dispatch SLAs and take corrective actions for delays.

2. Warehouse Coordination

Act as the primary point of contact for warehouse teams for stock, inventory, and order execution. Coordinate inwarding, GRN, putaway, stock counts, and storage planning. Resolve daily operational issues and ensure warehouse productivity KPIs are met.

3. Inventory Management

Track stock levels, replenishment requirements, and fast/slow-moving SKUs. Reduce stock discrepancies through frequent cycle counts and reconciliations. Coordinate RTV, damaged stock, and replacements.

4. Marketplace & Platform Operations

Work closely with catalog, pricing, and customer service teams to ensure smooth go-live of products. Monitor platform order flow, cancellations, RTO%, and maintain healthy operational metrics.

5. Process Improvement & Ops Efficiency

Identify bottlenecks and design SOPs to enhance speed and accuracy. Improve pick/pack efficiency and dispatch accuracy through data-driven analysis. Ensure 100% operational compliance across all ecommerce platforms.

6. Reporting & Data Analysis

Prepare daily/weekly/monthly operational MIS (orders, SLAs, delays, inventory health). Use VLOOKUP, Pivot Tables, and Excel-based dashboards for decision making. Monitor courier performance and escalate service issues.

Required Skills & Competencies

Technical Skills

Strong understanding of

Ecommerce B2C operations

. Expertise in

warehouse coordination

& ground-level operations. Proficient in

Excel (VLOOKUP, Pivot, basic formulas)

. Knowledge of OMS/WMS systems preferred. Understanding of logistics, RTO, delivery SLAs, and dispatch processes.

Soft Skills

Strong team management & stakeholder coordination. Analytical thinker with problem-solving ability. Ability to work in a fast-paced ecommerce environment. Detail-oriented with strong follow-up and execution skills.

Qualifications

Graduate or Postgraduate in any field (Operations preferred). Minimum

6+ years of experience

in ecommerce operations (B2C).
Prior experience in warehouse operations is mandatory

Job Type: Full-time

Pay: ₹60,000.00 - ₹75,000.00 per month

Application Question(s):

How many years of experience do you have in managing B2C ecommerce operations? Have you handled warehouse coordination (inwarding, GRN, putaway, dispatch)? Are you proficient with VLOOKUP and Pivot Tables? (Yes/No) Your Age? Your Location? Current & Expected CTC?
Work Location: In person