Job Description

Build Your Career at Informatica
We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world. xe2x80x8b
Operations Manager- Technical Sales Support
We're hiring an Operations Manager - Technical Sales Support to lead our global cloud infrastructure team in Bangalore (Hybrid). You'll ensure secure, scalable, cost-effective cloud environments for demos and enablement, leading a global support team and collaborating with Sales, Cloud Architects, and Partners to lead technical sales excellence.
You will report to the Director, Technical Sales Support
You will work with Technical Sales systems to build automation that streamlines workflows, reduces cloud costs, and speeds environment readiness. Partnering with R&D and DevOps, you'll manage platform operations like patching and upgrades to ensure uninterrupted demos. Regular collaboration with IT, Security, and InfoSec teams will maintain compliance. Success requires expertise in hybrid/multi-cloud architecture, security, and governance. You'll also mentor your team, coordinate with Sales and IT, and manage 24/7 support for reliable operations.
Technology You'll Use
Cloud Platforms (AWS, Azure, GCP, Oracle cloud), Docker, Kubernetes, Infrastructure automation, Monitoring
Your Role Responsibilities? Here's What You'll Do

• Lead a global operations and support team providing 24x5 support, provisioning, monitoring, and incident response for technical sales cloud environments used in demos, PoCs, and training..
• Provision, maintain, and decommission cloud infrastructure (AWS, Azure, GCP, and Oracle Cloud resources) helping all Technical Sales team members perform demo related activities.
• Ensure systems uptime and reliability through monitoring, alerting, and observability frameworks. Perform performance tuning of runtime environments (VMs, docker containers and hybrid deployments).
• Improve automation plans to refine provisioning and deployment of technical sales resources.
• Collaborate with Technical Sales, IT, Partner teams, and product teams to align priorities and enhance infrastructure.
• Lead infrastructure projects focused on improving performance, reliability, scalability, and cost control.
• Implement resource governance to ensure compliance and manage cloud spend.
• Oversee risk and incident management with clear escalation and prompt resolution.
• Forecast resource usage and capacity planning to balance demand without overspending.
• Develop operational roadmaps and provide transparent reporting on environment health and indicators to leadership.

What We'd Like to See

• 10+ years in cloud infrastructure/DevOps or operations, 3+ years in leadership
• Experience managing cloud-based technical sales environments on AWS, Azure, GCP, or Oracle Cloud.
• Expertise in mission-critical global environments, cloud security, compliance, and multi-cloud operations
• Experience with global support models and on-call management
• Proficient in infrastructure automation, scripting, Docker, and Kubernetes
• Analytical with an ability to improve cloud spend using usage data
• Translate technical needs into scalable solutions

Preferred Skills

• Knowledge of Informatica IDMC platform (runtime, configuration, deployment, and tuning)
• Experience supporting Sales demos, PoCs, and enablement platforms
• Proven collaboration with Technical Sales, GSI, and Partner teams
• Project management skills across infrastructure projects

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.
Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloudxe2x84xa2 that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. . Connect with , , and . Informatica. Where data and AI come to life.xe2x84xa2