Job Description

Key Responsibilities

Oversee daily resort operations including Front Office, Housekeeping, Food & Beverage, Maintenance, and Guest Services. Ensure smooth coordination between departments to deliver a seamless guest experience. Monitor and improve operational efficiency, productivity, and service quality. Implement and enforce resort policies, procedures, and service standards.
Guest Experience

Ensure high levels of guest satisfaction by maintaining service excellence across all touchpoints. Address guest feedback, complaints, and special requests promptly and professionally. Drive continuous improvement in guest experience through feedback analysis and service innovations.
Team Leadership & Development

Lead, mentor, and motivate departmental heads and operational staff. Assist in recruitment, onboarding, training, and performance evaluations. Foster a positive work culture focused on teamwork, accountability, and service excellence. Ensure adequate staffing levels and effective shift scheduling.
Financial & Administrative Oversight

Assist in budgeting, forecasting, and cost control initiatives. Monitor operational expenses and identify opportunities to optimize costs without compromising quality. Support revenue enhancement strategies in coordination with sales and marketing teams. Prepare operational reports and KPIs for senior management.
Compliance, Safety & Quality Control

Ensure compliance with health, safety, hygiene, and environmental regulations. Maintain quality assurance standards across all departments. Coordinate with maintenance and security teams to ensure a safe and well-maintained property. Conduct regular inspections and audits of facilities and operations.
Qualifications & Experience

Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field. 5-6 years of progressive experience in resort or hotel operations, with at least 2-3 years in a supervisory or managerial role. Strong understanding of resort operations, service standards, and guest relations. Proven leadership and people management skills. Experience with budgeting, cost control, and operational reporting.
Skills & Competencies

Excellent communication and interpersonal skills. Strong organizational and problem-solving abilities. Ability to multitask and manage operations in a fast-paced environment. Guest-focused mindset with attention to detail. Proficiency in property management systems (PMS) and MS Office. Flexible to work shifts, weekends, and holidays as required.
Preferred Attributes

Experience in luxury or full-service resorts. Knowledge of local tourism regulations and standards. Strong analytical and decision-making capabilities.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Ability to commute/relocate:

Shillong, Meghalaya: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Current CTC? Expected CTC?
Experience:

Supervising: 2 years (Required)
Work Location: In person