Job Description

A Senior Operations Manager in hospitality is responsible for overseeing all daily operations, ensuring high service standards, profitability, and compliance with regulations. Key duties include managing staff, monitoring budgets and performance metrics, handling guest relations, and implementing policies and procedures to enhance guest experiences and efficiency across departments like front office, housekeeping, and food and beverage. [1, 2, 3, 4]
Key responsibilities

Oversee daily operations: Manage and coordinate all day-to-day activities across departments to ensure seamless service delivery. [1, 2] Ensure guest satisfaction: Implement strategies and standards to consistently provide exceptional guest experiences and handle complaints effectively. [1, 2, 4] Manage staff: Lead, train, and supervise staff, ensuring adequate staffing levels and high performance. [1, 2, 5] Financial management: Develop and manage budgets, forecasts, and financial reporting to maximize profitability and ensure adherence to financial goals. [1, 2, 4] Operational excellence: Monitor and analyze performance metrics (e.g., sales, costs, guest feedback) and implement initiatives for continuous improvement. [1, 2, 6] Compliance and safety: Ensure all operations comply with health and safety regulations, statutory requirements, and company policies. [2, 6, 7] Strategic planning: Assist in the development and implementation of strategies for future site development and operational growth. [7] Vendor and inventory management: Oversee vendor relationships and manage inventory and supplies to ensure quality and cost-effectiveness. [2, 8, 9]
Qualifications

A Bachelor's degree in Hospitality Management or a related field is often required. [8] Several years of experience in hospitality management, particularly in hotels or resorts, is necessary. [8] Strong leadership, communication, and problem-solving skills are essential. [4, 10, 11, 12] Knowledge of hospitality industry trends, best practices, and relevant regulations is expected. [8]
AI responses may include mistakes.[1] https://himalayas.app/job-descriptions/hotel-operations-manager[2] https://www.jobed.ai/hotel-operations-manager[3] https://www.siteminder.com/r/hotel-operations-manager/[4] https://www.actionrecruitment.com/hotel-operations-manager-job-description[5] https://resources.workable.com/hospitality-manager-job-description[6] https://www.naukri.com/job-listings-senior-operations-manager-general-manager-tusaj-lifestyle-delhi-ncr-10-to-15-years-091025039618[7] https://community.sodexojobs.co.uk/members/modules/jobV2/fdownload.php?j=aad251a1f869ba87&f=dd2a20714f87dcea&mode=job_s2[8] https://business.linkedin.com/en-in/talent-solutions/resources/talent-acquisition/job-descriptions/hospitality-manager[9] https://www.expertia.ai/blogs/jd/hotel-operations-manager-job-description-14438y[10] https://careers.adventuretravel.biz/career/hospitality-manager-2[11] https://www.jobzmall.com/dairy-queen/job/senior-manager-operations-support-2[12] https://www.tealhq.com/interview-questions/hr-operations-manager
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Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

operation manger: 4 years (Required)
Work Location: In person