Job Description

The Operations Manager will be responsible for ensuring smooth daily functioning of the online coaching platform, managing class schedules, coordinating with teachers and students, improving operational efficiency, and ensuring high-quality service delivery. This role requires excellent coordination, problem-solving, and communication skills.

1. Key Roles & Responsibilities1. Class & Academic Operations

Plan, schedule, and manage online class timetables, batches, and teacher allocations. Ensure classes start on time and resolve any live session issues. Coordinate with faculty for content uploads, assignments, tests, and doubt sessions. Manage exam schedules, test papers, student evaluations, and result dashboards.

2. Platform & Technical Support

Oversee functioning of LMS, Zoom/Meet/online teaching tools. Coordinate with tech team for timely resolution of software/technical issues. Ensure smooth access management for students and teachers (login, passwords, permissions).

3. Student Support & Service Delivery

Handle student/parent queries regarding classes, schedules, tests, or platform usage. Maintain high service quality and ensure timely resolution of issues. Track student attendance, engagement, and performance; prepare MIS reports. Conduct student orientation sessions for new batches.

4. Faculty Coordination

Communicate schedules, reminders, and academic requirements to teachers. Ensure faculty availability and manage substitute arrangements when required. Collect feedback from teachers and streamline academic processes.

5. Operations & Process Management

Create and maintain SOPs for smooth academic and operational workflow. Monitor daily operations and ensure adherence to company standards. Optimize processes for efficiency and cost-effectiveness. Prepare daily, weekly, and monthly operations reports.

6. Communication & Cross-Department Coordination

Work closely with Sales, Marketing, and Accounts to ensure seamless operations. Share class updates, academic progress, and student issues with relevant teams. Support marketing events, webinars, demo classes, and orientation programs.

7. Performance Monitoring & Improvements

Track operational KPIs: attendance, class delivery, student issues, turnaround time. Identify bottlenecks and implement solutions for continuous improvement. Generate insights based on student and faculty feedback.

8. Compliance & Administration

Maintain records, documentation, and data accuracy across systems. Ensure privacy, confidentiality, and compliance with institute policies. Oversee administrative aspects related to online academic delivery.

Skills Required

Strong communication and coordination abilities Problem-solving and multi-tasking skills Knowledge of online teaching tools (Zoom, Google Meet, LMS, ERP) Ability to manage teams and handle pressure Analytical mindset with reporting/MIS proficiency Customer service orientation
Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ?15,050.81 - ?58,245.17 per month

Expected hours: 54 per week

Benefits:

Paid sick time Paid time off Provident Fund Work from home
Work Location: Remote