Job Description

:
IBA AM Offshore L7
Employing Entity: Mrald (Mphasiss dedicated UK Insurance operational services delivery vehicle)
Job Summary
Team lead will have primary responsibility to deliver the services associated within the scope of agreement
Years of experience needed
5-10+ Insurance Broking Experience
Technical / Non-Technical Skills:
Principal Accountabilities:
1. Operational Excellence
Deliver quality by building a knowledge organisation, leading, and guiding teams to build depth and breadth of technical expertise in Insurance Broker Accounting
Ensure all required parameters for achievement of Service Levels are complied
Ensure implementation of quality check in place and maintain quality throughout delivery
Ensure Maximum productivity and cross utilisation of resources
Manage Escalations and client interactions as and when required
Responsible for training and knowledge transfer within the business function
2. SLA Management
Ensure all required parameters for achievement of Service Levels are complied with
Provide inputs with to the quality and training teams on various aspects to improve productivity
3. Employee Engagement
Set standards for people excellence and create strategies for development of people and process knowledge
Relationships
1. Subordinates
Day to day interaction with team members to review and provide guidance on exceptions
Weekly interactions with line management to review BAU
2. Others
Within the company:
Collaborate with operation managers to identify improvement opportunities and manage escalations
Participate and proactively contribute to new project related initiatives
Onboarding new staff (systems, credentials etc)
Managing attrition
Separation of staff (Surrender laptops, mobiles, devices, offboarding on systems,)
Monitoring training
Managing transport roster
Team engagement
Outside the company:
IB: markets and underwriters, intermediaries like Xchanging.
3. Clients and the consumer services
Person Specifications:
Education: Essential: Graduate/Post Graduate
Training: Desirable: Leadership Skills Development
Experience:
Essential:
Credit Control & Aged Debt Management
Cash Allocation
Payment Requisition
Rendering Statements
Account Reconciliation
Desirable:
PPW & PPC
Bureau (Xchanging) & Non-Bureau Processing
Client Money Calculation & Reporting
Regulatory Compliance: CASS 5 Rules
KPI Reporting and Monitoring
Knowledge: Essential: fundamentals of operations management, Insurance Broker Accounting Desirable: Premium Processing
Skills and Abilities:
Essential:
Exceptional communication skills
Attention to detail
Analytical and Problem-Solving Skills
Planning and Organizing
Resource Management
Leadership Qualities and Effective Team management team
Ability to mentor and motivate others
Certifications Needed:
ACII/CII/ London Market certifications would be an added advantage
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Backxe2x84xa2 Transformation approach. Front2Backxe2x84xa2 uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps xe2x80x98shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Skills:
PRIMARY COMPETENCY : Insurance PRIMARY SKILL : Insurance-Underwriting , Speciality Insurance PRIMARY SKILL PERCENTAGE : 100
About Company:
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.