Job Description

Job Summary:

The Operations Manager will oversee and manage the daily operations of Medinova Poly Clinic, ensuring smooth coordination between departments to provide efficient and high-quality patient care. The role demands strategic planning, resource optimization, and leadership to uphold operational excellence and compliance with Qatar's healthcare regulations.

Key Responsibilities:

Supervise all administrative, clinical, and support service operations of the polyclinic. Develop, implement, and monitor operational policies and standard operating procedures (SOPs). Coordinate between clinical departments, front office, HR, finance, and marketing for smooth workflow. Ensure regulatory compliance with Qatar's healthcare authorities (QCHP, MOPH, Municipality, Civil Defense, etc.). Oversee facility maintenance, vendor management, and equipment servicing schedules. Monitor and control operational budgets and expenses. Track performance metrics including patient satisfaction, staff productivity, and operational KPIs. Handle escalated patient complaints and ensure timely resolutions. Ensure all staff follow safety, quality, and infection control standards. Prepare operational reports and present performance updates to senior management.

Minimum Eligibility:

Bachelor's Degree in Hospital Administration, Business Management, or equivalent. Master's Degree in Healthcare or Business Administration preferred.

Experience:

Minimum

5-7 years

of relevant experience in clinic or hospital operations. Prior experience in managing a multispecialty medical centre in Qatar preferred.

Requirements:

Strong leadership, planning, and team coordination abilities. Excellent communication and problem-solving skills. In-depth knowledge of healthcare operations, compliance, and quality standards. Proficiency in MS Office and healthcare management software. Ability to manage multitasking in a fast-paced clinical environment.

Skills:

Leadership & People Management Budgeting & Cost Control Strategic Operations Planning Patient Experience & Service Excellence Regulatory Compliance & Documentation Conflict Resolution & Decision-Making
Job Type: Full-time

Pay: ?120,000.00 - ?250,000.00 per month

Benefits:

Health insurance
Application Question(s):

Are You willing to Relocate to Tanzania ?
Work Location: In person