Job Description

As Operations Manager & Team Leader,

you will manage operational excellence across the stores. You'll plan for inventory, coordinate backend logistics, drive store performance, and manage our e-commerce operation

. Your role includes leading projects, optimizing workflows to deliver great customer experience, and mentoring our frontline teams to exceed targets. You'll work across merchandising, IT, marketing, and logistics to ensure all channels are aligned and efficient.

Key Responsibilities

Oversee daily operations of all the stores, ensuring consistency in service, compliance, and presentation. Implement and maintain standard operating procedures (SOPs), quality standards, and store policies. Manage inventory control, stock replenishment, loss prevention, and merchandising. smaart.com. Analyze store performance metrics and sales reports, develop improvement strategies, and drive profitable growth.
Backend Planning & Logistics

Lead backend planning activities: demand forecasting, inter-store transfers, warehouse coordination, and logistics. Oversee inventory cycles including FIFO, expiry management, and reducing wastage.
E-Commerce Operations (Online)

Manage e-commerce operations: order fulfillment, logistics, supplier coordination, shipping, and returns. Ensure efficient platform integrations--including OMS, CRM, and ERP--and maintain real-time inventory synchronization. Monitor UX, conversion rates (CRO), and customer satisfaction; propose improvements and implement enhancements.
Project & Team Leadership

Lead cross-functional projects such as system upgrades, process roll-outs, and new initiatives across retail formats. Mentor, train, and manage store teams; conduct performance reviews and organize ongoing development. Collaborate with departments like Marketing, IT, Finance, and Merchandising to align operations with business goals.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Leave encashment Paid time off
Application Question(s):

How many years of experience do you have as an Operations Manager
Shift availability:

Day Shift (Preferred)
Work Location: In person